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Apprentice Customer Service Adviser Eemits E E M I T S Communications Limited

This is a journey for the individual and the aim is that the ideal candidate would be involved in the Customer Service Department (dealing with customer requests and eventually interacting with customers), as well as assisting with administrative duties throughout the business.

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Closing date: 29 Oct 2021

Apprenticeship summary

  • Weekly wage

    £166.63

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am - 5.15pm with 1 hour for lunch.

    Total hours per week: 38.75

  • Expected duration

    52 weeks

  • Possible start date

    03 Nov 2021

  • Date posted

    06 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001734109

  • Positions

    1 available

The business is an SME so the successful individual will be exposed to multiple areas/functions of the business. The post will primarily be in an office environment but will also link in with the Service Department.

The overarching tasks and requirements within the role are as follows:

  • Dealing with incoming service calls
  • Checking and sending maintenance reports
  • Collation of business data
  • Preparing, sending and following up product repair quotations
  • Processing incoming/outgoing deliveries
  • Creation and population of sales orders and invoices
  • Providing timely updates to customers with expected delivery dates and notifying them of potential issues
  • Working with the Technical Stock Controller to ensure short-term hires are delivered accurately to the customer and on time
  • Filing and general paperwork

Requirements and prospects

Desired skills

  • Previous customer service experience would be preferable, but is not essential as full training will be given
  • Good telephone manner
  • Good communication skills 
  • Excellent organisational skills 

Personal qualities

  • Trustworthy
  • Punctual
  • Confident 
  • Flexible 

Desired qualifications

  • GCSEs graded A*-C/9-4 (or equivalent) in Maths and English
  • Driving licence preferred, but not essential

Future prospects

Initially, this would be a 12 month apprenticeship, with successful completion hopefully leading to full time employment within the company. 


About the employer

Here at Eemits we don’t use off the shelf products to solve a client’s problems. We take the time to fully understand our customers’ requirements and work closely with them to design and deliver a scalable solution that’s right for their business both now and in the future.

We have adopted this approach since we were established in 1986 and this has seen us grow into one of the UK’s leading distributors of two-way radio communications equipment for world leading manufacturers such as Motorola. Our industry is undergoing a dramatic and exciting step change with the introduction of digital technologies.

This step change has promoted rapid growth in our business as existing analogue users migrate to new digital technologies, which has seen us quadruple in size since 2004 and transition from a small to medium sized company.

Ultimately our industry will converge with the IP world and to ensure our continued success, and to stay ahead of the competition, we continually develop our people and recruit the best talent with the necessary skills and values to bridge any gaps that occur in our business. We therefore seek highly motivated and committed individuals.

Employer

E E M I T S Communications Limited

Address

Brignell Road

Middlesbrough

TS2 1PS

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Training

Training provider

GEM Training

Applications for this apprenticeship are being processed by GEM Training

Contact

Jen Dunthorne 07848 456359 jen.dunthorne@gem-training.com

Level 2 Customer Service Practitioner apprenticeship standard which includes:

  • Level 1/2 Functional Skills in Maths and English (if required)
  • End Point Assessment (EPA)

All delivered via bespoke workshops with the support of an experienced Trainer. Sessions will be remote and face to face and there will ongoing support between sessions too. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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