Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Area Works Co-ordinator Apprentice Guinness Homes Limited

To provide an administrative service to the Area Works Coordinators and wider regional operational team to support resource management and query handling for maintenance and repairs.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon to Thurs 9am - 5pm. Fri 8am -3.30pm.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    08 Nov 2021

  • Date posted

    15 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Key Responsibilities:

  • Work under supervision to provide support to customers and colleagues and assist with queries and complaints
  • Work under supervision to plan engineers’ diaries
  • Complete all allocated tasks in accordance with the team’s agreed policies, procedures, standards, and timescales
  • Comply with agreed processes and systems to record information and data to enable accurate and timely reporting for business planning and performance management
  • Maintain records and systems and ensure the safe and timely disposal of information when required, following local guidelines and GDPR

Key Training Responsibilities:

  • Listen to and adhere to the support and guidance provided by your mentor, manager, or the management team
  • Review and complete apprentice milestones on time, updating records to evidence progress
  • Comply fully with the Apprentice Contract Agreement
  • Complete the Customer Service Practitioner Level 2 Apprenticeship

Key Training Outcomes:

  • High quality customer service in a corporate environment
  • Subcontractor ordering and works are processed effectively
  • Customer satisfaction KPIs are met
  • High quality documentation which is accurate and delivered in a timely manner
  • Knowledge of Guinness systems with understanding of how to process data and record correctly and securely in accordance with GDPR

Requirements and prospects

Desired skills

  • IT
  • Admin
  • Team Building
  • Literacy
  • Problem Solving
  • Multi Tasking 

Personal qualities

  • Hardworking and excellent communication skills

Desired qualifications

GCSE in maths and English at grades 7-4/A-C (or equivalent).

Future prospects

Excellent prospects of a full time position on successful completion of the apprenticeship.

Things to consider

The Apprenticeship National Minimum Wage guide (ANMW):

About the employer

We were founded in 1890 to improve people’s lives and create possibilities for them.

What we’re here for hasn’t changed.

We fulfil our purpose, our social purpose, by providing great homes and services – including care services – to over 140,000 customers across the country.


Guinness Homes Limited


Whittington Road

Barrow Hill


S43 2PW

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Sheffield College


Level 2 Customer Service standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021