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Customer Service/Medical Receptionist Apprenticeship Wideopen Medical Centre

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Closing date: 01 Nov 2021

Apprenticeship summary

  • Weekly wage

    £165.00

  • Working week

    Monday - Friday, 9.00am - 6.00pm with 1 and a half hours lunch break.

    Total hours per week: 37.50

  • Expected duration

    13 months

  • Possible start date

    08 Nov 2021

  • Date posted

    02 Jul 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001732865

  • Positions

    1 available

Core Responsibilities will include:

  • To deliver high quality, safe and effective non-clinical advice over the telephone
  • To support patients to manage their own condition at home, where appropriate
  • To liaise effectively with all incoming and external calls
  • To keep immediate and accurate records of call enquiries
  • To demonstrate the ability to remain focused on service delivery whilst dealing with an unpredictable and challenging workload
  • To maintain a healthy and safe working environment for self and colleagues
  • To maintain a working knowledge of emergency procedures and escalate issues affecting service delivery as necessary
  • Administrative work such as data entry, scanning, issuing repeat prescriptions and general administrative work will also be included (this list is not exhaustive)

Requirements and prospects

Desired skills

  • Effective communicator 
  • Effective at engagement and influencing skills 
  • Effective listening skills 
  • IT literate 
  • Ability to deal with confidential/sensitive information 
  • Ability to work under pressure 
  • Ability to prioritise workload

Personal qualities

  • Excellent telephone manner 
  • Effective social skills gained from dealing with the public
  • Customer service skills
  • Active team player 
  • Demonstrates sensitivity to the needs of individuals and groups
  • Self-motives – able to work on own initiative 
  • Mature and professional approach to work

Desired qualifications

  • GCSE grades A*-C / 9-4 (or equivalent) in maths and English are desirable, however, not essential

Future prospects

  • Potential progression onto a level 3 qualification

Things to consider

  • Can you get to and from this location on time on a daily basis?

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Our practice aims to maintain a responsive and effective service for our patients. We want to continue to achieve improvements in patient care, delivered with sensitivity at patient level. We will continue to provide an appropriate and rewarding experience for our patients whenever they need our support. To this end, we will continue to strive for the means to provide improved, efficient, and cost-effective services.

Employer

Wideopen Medical Centre

Address

Tulach Ard

North Road

Newcastle Upon Tyne

NE13 6LN

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Training

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Matthew Connell 07717752768 matthew.connell@keytraining.co.uk

  • Level 2 - Customer service practitioner standard
  • In house training to be provided by the employer 
  • Functional skills in maths and English to be provided 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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