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Customer Service Apprentice BUHLER LIMITED

Seeking a professional and efficient new member to join the team as Customer Service apprentice. This is an excellent opportunity for the right candidate.

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Closing date: 10 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday. Times TBC.

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    11 Oct 2021

  • Date posted

    01 Jul 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Assisting the CS Team in the efficient operation of the CS function in Manchester
  • Assisting the workshop with administrative activities 
  • Order Processing and progressing
  • Administer Calibration system, ensuring efficient production of calibration certificates
  • To enter data, as required by the Service Coordinators, scan and attach documents to meet with our current service procedures
  • Processing of supplier invoices on SAP system and dealing with discrepancies, and then filing of those invoices
  • Assisting the workshop with administrative activities
  • Prepare Engineer Expenses for Authorisation
  • Provide administration support to the Sales Team, as necessary
  • Booking of hotel accommodation and making travel arrangements including overseas, as necessary
  • To answer the telephone for Buhler and provide a reception service, where necessary, taking telephone messages for colleagues who are out of the office.
  • Arrange catering and refreshments for meetings and training
  • To be responsible for the ordering of all stationery, stock control and the efficient operation of all office equipment
  • To open incoming post, and distribute and send out post
  • Ultimate aim to assist and provide cover in the following areas:
  • Purchasing, i.e. materials requirement planning, purchase order progressing.
  • Service administration


  • To provide efficient and professional support at all times
  • Provide support to the CS Team where necessary
  • Ensure key activities are carried out efficiently and effectively

Requirements and prospects

Desired skills

  • Ability to maintain a professional and positive attitude
  • Good PC and keyboard skills
  • Knowledge of Windows and basic Microsoft applications e.g. Word, Excel, Outlook etc. a distinct advantage
  • Ability to communicate professionally with customers and colleagues
  • Good time management and administrative skills
  • Ability to multi-task
  • Ability to meet deadlines

Personal qualities

  • Team player
  • Methodical thinker
  • Reliable
  • Compliant
  • Driven
  • Doer
  • Achiever


Desired qualifications

  • Minimum GCSE Grade C/4 in maths and English (or projected results)

Future prospects

Possible full time role within the company and further progression routes. 

Things to consider

Travel route - please ensure this is suitable for you. 

About the employer

Buhler is the global specialist and technology partner in the supply of plants and services for processing grain and food as well as for manufacturing high-grade materials. The group holds leading market positions as a provider of flour production and feed manufacturing installations, but also pasta and chocolate lines and aluminium die casting systems. Buhler is a privately owned Swiss company with some 13,000 employees worldwide.




Mercury Park Unit 8-9

Mercury Way


M41 7LY

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Training provider


Applications for this apprenticeship are being processed by 1st2 Achieve Training Limited


Amy Cartwright 07568694956

Customer Service Level 2 - on successful completion this qualification will be gained after approx 12 months. All training is carried out on the job / tutor visits to the workplace. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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