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Service Desk Apprentice Fisco (Uk) Limited

To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers and suppliers, who will be located in a number of sites throughout the country.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Annual wage

    £9,000.00

  • Working week

    Office hours are 8.30 – 5.30 with a one hour break.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    01 Oct 2021

  • Date posted

    01 Jul 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001732366

  • Positions

    2 available

Duties include:

  • Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
  • To take calls and emails from customers, the staff occupying the buildings, being both helpful and polite
  • Utilise the Taskye software application and any other systems/applications deemed necessary to carry out the requirements of the job
  • Instruct suppliers to carry out work and monitor and manage them for event closure details
  • Update supplier contact details for each event as appropriate
  • Assist upkeep of supplier compliance/service records/certificates and allocation to Taskye
  • Ensure building and contact information in Taskye is kept up to date and relevant
  • Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave

Requirements and prospects

Desired skills

  • Desire to learn and progress
  • Good attention to detail
  • Computer literate

Personal qualities

  • A strong desire to help others
  • Great written and verbal communication skills

Desired qualifications

  • 5 GCSE or equivalent Grades A-C/9-4 including maths and English

Future prospects

  • Permanent position for the right candidate

Things to consider

  • Full training will be provided for all aspects of the role and on all of our systems
  • 25 days Holiday + Bank Holidays
  • Workplace pension

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

With many years of experience within the award winning management team the company procures and manages over one hundred workplace services and products, from cleaning, catering, building maintenance and compliance testing to document management, energy, travel, transport and service charge negotiation

Employer

Fisco (Uk) Limited

Address

Unit 115

Wharfedale Road

Wokingham

RG41 5RB

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by Babington Business College

Contact

Amrit Chahal 07976188072 amrit.chahal@babington.co.uk

Customer service Level 3 

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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