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Apprentice Customer Service Pharmacy Assistant - Church Pharmacy - Loughborough Church Pharmacy

To work as part of the private and NHS pharmacy teams, under the supervision of the Registered Pharmacist, Pharmacy Manager and Team Leader to ensure an accurate, timely, high quality dispensing of prescriptions and consumable products to our customers and care homes.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    40 hours per week, Monday to Friday, Rota between 8am and 8pm. Shifts TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    07 Oct 2021

  • Date posted

    30 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    4 available

You will complete the following:

Customer Service Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) - Medicines Counter Assistant and Accredited Dispensing Assistant Course.

NPA Courses will commence around 8 weeks after you have been enrolled on the Customer Service Level 2 Apprenticeship. NPA Courses must be completed within the first 12 months of employment at the Pharmacy.

Your Customer Service Level 2 Apprenticeship will be delivered by Qube Learning who are a National Training Provider. As a student within Qube Learning you will have a dedicated Skills Tutor who will visit you every 4 - 6 weeks and deliver a bespoke teaching and learning session.

Your Apprenticeship Training Programme + NPA Courses should be completed in around 15 months. Functional Skills (Maths and English) may form part of your programme.

Main Responsibilities:

  • Read, ensure understanding, and comply with Standard Operating Procedures (SOPs), and help to ensure locum pharmacists are aware of these.
  • Dispense medication (prescription and lifestyle products) in an accurate and timely manner, as stated on prescriptions, maintaining dispensing records and ensuring that the medication is picked, labelled and ready for checking to ensure medicines are correctly and safely supplied.
  • Dispense Private prescriptions, Monitored Dosage Systems (MDS) / blister packs and complete the associated documentation as per the associated SOPs where required.
  • Complete all NHS and other private pharmacy service paperwork accurately and on time.
  • Complete audits as requested by the company in a timely manner.
  • Ensure high standards of pharmacy stock management, reduce stock holding and ensure maximum profitability.
  • Support stock checking, stock taking, cycle counting, and replenishment of stock.
  • Ensure all stock orders are checked off accurately, and stock stored with care.
  • Ensure the date checking procedure is maintained and recorded.
  • Deal with complaints and dispensing errors promptly and efficiently in accordance with company policy.
  • Develop and maintain good relationships with colleagues, local surgeries, nursing homes, other healthcare professionals and local bodies.
  • Undertake the training required by the company to fulfil your role effectively, and ensure a high degree of professionalism.
  • Keep up to date with current pharmacy practice, new drugs and their uses.
  • Respect and maintain confidentiality of information concerning customers, colleagues, company policies and statistics in accordance with the General Data Protection Regulation (GDPR).
  • Ensure that the pharmacy always projects a professional image.
  • Ensure that all areas within the pharmacy are clean, tidy and well organised with special attention to risk management guidelines.
  • Ensure the work areas and floors are kept clean and free from hazards, e.g. boxes/totes.
  • Ensure all bins are emptied each evening.
  • Follow all company Health & Safety procedures and policies and complete any associated training.

The above list is not exhaustive. You may be required to perform other reasonable duties.

Requirements and prospects

Desired skills

  • Have the ability to be taught and retain information
  • Excellent attention to detail
  • Work well under pressure and towards tight deadlines, without compromising quality

Personal qualities

  • Willing to learn, and have flexibility towards job tasks and hours
  • Reliable and a confident communicator
  • Confidential and trustworthy

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Potential for long-term employment opportunities and further development to Accuracy Checking Dispensers and Accuracy Checking Technicians.

About the employer

Church Pharmacy started from humble beginnings in Church Gate Mews in the University town of Loughborough. Our company was founded by a Medical Doctor who ran a full-time aesthetics clinic and a Pharmacist with 30 years of experience in running an independent chain of community pharmacies.


Church Pharmacy



Prince William Road


LE11 5GU

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Training provider

Qube Learning

Applications for this apprenticeship are being processed by Qube Qualifications And Development Limited


Sophie Gear

  • Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2021