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Apprentice Medical Receptionist Weaver Vale Surgery

Weaver Vale Surgery require a friendly and polite individual to join their team as an Apprentice Medical Receptionist. This is a fantastic opportunity for the right candidate. The successful candidate will help to ensure the smooth and efficient running of the surgery and assisting the GPs in providing a quality service to the patients.

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Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    30 Nov 2021

  • Date posted

    28 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Main Purpose:  To ensure the smooth and efficient running of the surgery and assisting the GPs in providing a quality service to the patients.

General duties:

  • Workstations kept clean and tidy
  • Office / kitchen kept clean and tidy
  • Reception / Waiting room kept clean and tidy
  • Smart dress and appearance
  • Good general attitude
  • Timekeeping, arrive punctually
  • Filing of notes, letters, and test results
  • Deal with requests for routine home visits
  • Deal with requests for urgent home visits
  • Summary printouts for home visits
  • Summary printouts to email to hospital on request
  • Safeguarding summary printouts
  • Deal with messages from patients
  • Deal with messages from staff
  • Clear tasks within EMIS
  • Process non-NHS/insurance work
  • Sort and file prescriptions into alphabetical order
  • Prepare new patient packs
  • Record and track all Non-NHS Income, giving receipts and recording in petty cash book
  • Health & Safety responsibilities

IT duties:

  • Switching computers on/off
  • EMIS Web system
  • Distribute path lab reports and match ‘mismatches’
  • Process and file OOH/111 Documents
  • Scan patient letters using DOCMAN and workflow
  • Scan patient letters non workflow
  • Complete workflow template
  • Check DOCMAN Workflow inbox for actions daily
  • Raise blood/urine forms using ICE
  • On-line appointments & px requests via EMIS
  • Process new registrations and deductions
  • Dealing with incoming Emails from patients
  • Processing e-Consults
  • Sending text messages via AccuRx
  • Set up online access for patients

Telephone duties:

  • Log into Cisco Telephone system
  • Make and receive external calls
  • Transfer internal calls

EMIS Skills:  Appointments

  • Viewing appointments and details of appointments
  • Finding free appointment slots
  • Making and changing appointments in person and over the telephone
  • Make an appointment with GP’s, Nurses, Physio
  • Making appointments for chronic disease reviews
  • Making appointments for 24 hr BP
  • Registering patient arrival
  • Printing information about appointments (List)
  • Backing up appointments
  • Envisage Screen – know how to report a problem

EMIS Skills:  Registering a patient

  • Registering a permanent/regular patient
  • Registering a temporary patient
  • Re-registering an ex regular patient
  • Re-registering an ex temporary patient
  • File new patient records via GP2GP

EMIS Skills:  Prescriptions

  • Deal with prescription queries
  • Issuing a repeat prescription
  • Issuing a past medication prescription
  • Adding medication and issuing prescription
  • Cancelling medication
  • Deal with patients on repeat dispensing
  • Work through lists from clinical staff on med changes/savings
  • Adding/changing medication from hospital discharge letters as directed
  • Process weekly prescriptions

EMIS Skills:  Updating patient records

  • Tasks
  • Smoking status
  • Check for overdue reviews/alerts
  • Input data onto computer system/read coding
  • Update contact/address details

Health & Safety.  To ensure a safe working environment at all times for yourself & your colleagues and to report any unsafe areas/procedures immediately to the Office Manager.

Confidentiality:  Patient confidentiality and practice business matters are to remain strictly confidential at all times.  If confidentiality, either patient or practice, is breached – the result is instant dismissal.

Please note that this list is not exhaustive and that the duties of the post remain under constant review.  Any changes will be fully discussed with the postholder prior to their implementation but in the case of any disagreement, the Doctors should have the ultimate responsibility of implementing any reasonable change.

Requirements and prospects

Desired skills

  • Good telephone manner
  • IT knowledge
  • Understanding of what good customer service is
  • Good communications skills
  • Able to work as part of a team and as an individual

Personal qualities

  • Polite and friendly
  • Able to speak with new people effectively
  • Well presented
  • Willing to learn and the desire to progress
  • Good time keeping and punctual

Desired qualifications

GCSE English and Maths Grade 4-9 (A*-C) or equivalent preferred.

Future prospects

  • Possible full-time position within the practice
  • Progression onto further Apprenticeship programs

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
For more information please visit:

About the employer

Weaver Vale Surgery is a GP Practice located in Winsford.


Weaver Vale Surgery


Dene Drive Primary Care Centre

Dene Drive



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Training provider


Applications for this apprenticeship are being processed by Total People Ltd

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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