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Customer Service Apprentice Sheridan Ward Recruitment Services Limited

We are looking for a fun, positive, energetic individual to join us on this exciting new journey. We are a happy bunch of skilled consultants; we love what we do and although we work hard, we have lots of laughs and fun along the way.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Sep 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday - 8.45am - 5.30pm

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    28 Sep 2021

  • Date posted

    26 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Answering calls and taking accurate and detailed messages always emailing the person who the message is for. Provide a polished, confident, and eloquent service to all clients and candidates in every possible communication that you have with them.
  • Calling candidates to assess suitability for the role(s) they have applied for and booking them into register with us.  
  • Loading new registrations and calling the last 2 companies they have worked for to conduct a research call.
  • Screening potential candidates on their work history over the phone.
  • Calling candidates about jobs.
  • Conducting candidate availability calls.
  • Research calls to gather information on companies.
  • Sourcing Leads.
  • Cherry picking candidates and reach out calls for specific job roles.
  • Taking candidate feedback and loading onto ITRIIS.
  • Carrying out client drops where appropriate with your line manager.
  • Scanning and electronically filing candidate ID and other documents.
  • Meeting and greeting visitors assertively and professionally.
  • Registering candidates for lower-level roles and acting looking after them until they are placed in employment.
  • Conducting speculative calls to local companies on behalf of your candidate.

Requirements and prospects

Desired skills

  • Strong communication skills
  • Superb IT Skills
  • Creative with an interest in outreach via social media platforms
  • Resilient
  • Team player
  • Good timekeeping

Personal qualities

  • Honesty
  • Loyalty
  • Dependability
  • Teamwork
  • Flexibility
  • Self-reliance
  • Eagerness to learn

Desired qualifications

GCSE English and Maths 3-9/A-D (or equivalent)

Future prospects

Could lead to a full time permanent job

About the employer

At Sheridan Ward Recruitment, we have over 30 years of combined recruitment experience and expertise matching the right candidates with the right positions. As an independent company, we are able to offer our clients and candidates a personal approach and the highest level of service, further ensuring we recruit successfully. We are based on the High Street in Uxbridge, West London and have a strong local presence. A number of our consultants are CIPD qualified providing knowledge of best practice of recruitment and selection. Sheridan Ward Recruitment has built up an enviable list of clients working across a variety of sectors. Our recruitment areas incorporate but are not limited to the following areas: • Office • IT • Health and Beauty • Automotive • Insurance • Aerospace • Facilities management • Construction • Distribution • Manufacturing • Food and Beverage • Technology • E-commerce • Fashion • Media • Financial Services • Pharmaceutical • Engineering • Industrial • Commercial At Sheridan Ward Recruitment, we are equally as committed to our candidates as our clients. Without our candidates, we wouldn’t be able to operate a successful business so focus on your requirements is paramount. At Sheridan Ward Recruitment, we are committed to you by offering the following: • Taking the time to understand your requirements fully, we do this face to face at our offices in Uxbridge or via Skype. • We will only submit your details for relevant positions. • We will never send your details to any client without first discussing the opportunities with you. • Providing you with honest feedback after interviews, once obtained from our client. We believe that by adopting this approach we can provide both you, and our clients, with an efficient and honest service which fulfils everyone’s needs.


Sheridan Ward Recruitment Services Limited


Sheridan Ward Recruitment Ltd, 123 High Street



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Training provider

Harrow and Uxbridge College

Applications for this apprenticeship are being processed by Uxbridge, Harrow College


Carly Freeman

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.

The apprentice will be required to complete:

  • Apprenticeship Standard
  • End Point Assessment
  • Functional Skills in English, Maths and ICT (if required)
  • Other training will be provided by the employer as required to enable the fulfilment of the job role.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Sep 2021