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Client Services Apprentice HIREFUL LTD

As Client Services Administrator Apprentice you will assist Hireful clients with their campaigns and account queries, as well as with additional projects to improve service and procedures.

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Closing date: 10 Oct 2021

Apprenticeship summary

  • Annual wage

    £9,620.00

  • Working week

    Monday - Thursday 9am - 5.30pm and Friday 9am - 5pm

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    28 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001730497

  • Positions

    1 available

Hireful Ltd. exist to help ‘everyday organisations’ recruit better.

What you will be doing as part of hireful?

As Client Services Administrator Apprentice you will assist Hireful clients with their campaigns and account queries, as well as with additional projects to improve service and procedures.

Great experience starts with excellent service; so, you will be on hand to support our clients through every step on their needs, escalating queries where necessary, ensuring their account are up to date, processing, learning how to format job adverts and posting onto the job boards too.

In every task you undertake you will always display our five values:

  • Helpful - We’re a naturally helpful bunch, who strive to go above and beyond for our customers
  • Friendly - We’re people people - we like to build relationships with our customers
  • Knowledgeable - We’re experts in what we do, and we want to share our knowledge
  • Honest - Both with our clients and with each other we’ll always tell the truth
  • Fun - Recruitment may not always be exciting, but we love what we do and where we work

Typical work activities:

  • Responding to first line queries from the other departments, and clients
  • Escalating client queries where necessary to an Account Director, the Client Services Team Leader of Head of the Client Services
  • Processing roles ensuring that accounts are up to date with credit tracking
  • Obtaining prices for additional job boards or quoting for extra services such as screening or searching CV databases
  • Formatting pre-written advert copy ready to be posted to the job boards
  • Working on ad hoc projects for both colleagues and clients
  • Keeping internal systems up to date with accurate information
  • Ensuring that we are compliant with GDPR at all times
  • Constantly leading by example to other teammates

Requirements and prospects

Desired skills

  • Confident in Microsoft Office packages
  • Attention to detail which is second to none
  • Able to develop effective working relationships with colleagues
  • Able to develop effective working relationships with clients
  • Used to a fast-paced working environment
  • Fabulous telephone manner - exceptional communication skills
  • An interest in the industry
  • A willingness to learn new skills
  • Good telephone manner

Personal qualities

  • Helpful
  • Friendly
  • Approachable
  • Honest
  • Fun
  • Polite
  • Empathetic
  • Self-motivated to work in a fast-paced environment always delivering a helpful service to clients or colleagues

Desired qualifications

GCSE (or equivalent) A-C/8-4 Grade in maths and English.

Future prospects

Many of our team started out as apprentices and graduates and have now developed into more senior roles. We hope that the apprentice we hire will want to continue with us into a permanent position.

Things to consider

Getting here! WE are based in the rural area of Strixton, Wellingborough NN29, where public transport is very limited!

You will need to either live locally or have access to car/bike and not rely on public transport.


About the employer

Description of company:

Hireful’s the name. But you might have known us back when we were EasyWeb. Whenever we first started getting to know each other, you might not be fully caught up on our story. Well, now we can clue you into who we are and what we’re all about. So it’s time to sit back and let us tell you the story of hireful.

We burst onto the scene way back in 1999. In those days when we were all getting to grips with just what the internet could do we were known as Online IT Solutions. This was a pretty fancy name for an IT recruitment agency with just two people behind it. But we more than made up for it with our buckets of enthusiasm. Those were the days of figuring out our business and getting it in the best shape to give our clients what they really needed.

Employer

HIREFUL LTD

Address

15-17

Wellingborough

NN29 7PA

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Training

Training provider

SR Education

Applications for this apprenticeship are being processed by SR Education

Contact

Paula Prescott 07507310934 paula.prescott@sr-apprenticeships.co.uk

Business Administator Level 3 provided by SR Apprenticeships.

Apprenticeship standard

Business administrator

Level 3 (A level)


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