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Reservations Co-ordinator Apprentice Nexus Business Solutions Plc

Nexus Business Solutions Group are looking for an outgoing and enthusiastic individual to assist with customer service and administrative duties within the Ford Rental sector.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Sep 2021

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday with the occasional Saturday which includes overtime - 8:30am – 5pm / 9:30am – 6pm (rotating shift pattern)

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    11 Oct 2021

  • Date posted

    25 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available


  • Deal with enquiries and reservations from dealers and customer via telephone and written means
  • Check all rental agreements received are completed in accordance with company guidelines, following all administrative processes
  • Respond to telephone reservations to operational standards
  • Place bookings to customer specification using bespoke booking software
  • Confirm the booking to the customer immediately, by telephone and email
  • Amend bookings immediately upon receipt of notification using company procedures
  • Maintain administrative reservation logs to operational standards
  • Inform the customer of potential problems arising; ensure the booking will be fulfilled to their satisfaction
  • Resolve general enquiries from Retailers and customers to operational standards

Company Benefits:

  • Free on site parking
  • Private healthcare [if made permanent]
  • Car lease scheme
  • Social committee organising various social events throughout the year

Please note:

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.  We advise you to submit your applications early to prevent disappointment.

Requirements and prospects

Desired skills

  • Effective communication skills, both written and verbal
  • Computer literate
  • Telephone skills



Personal qualities

  • Proactive and highly organised
  • Ability to work on own initiative, under pressure and to deadlines
  • Comfortable communicating and influencing at all levels of the business
  • Ability to work in a fast-paced environment

Desired qualifications

GCSE maths and English Grade C/4 or above.

Predicted grades will be accepted.

Future prospects

Full exposure to the Ford Rental programme with the opportunity to gain experience within the Finance and Sales teams.

About the employer

We are a global service provider to the automotive industry. Knowledge, experience and expertise vested in very capable people. They are dedicated to the service of our automotive clients, their dealers and customers.

Nexus Business Solutions is part of White Clarke Technologies, considered the world’s leading supplier of business technology solutions in the auto finance sector. So we have the technology and IT expertise to back up our people in ensuring optimum solutions can be comprehensively delivered.

We are headquartered in Milton Keynes, just north of London, with subsidiary companies in Detroit, Shanghai, Singapore and Sydney. We are also actively engaged for clients in Mexico, Latin America, Africa and the Far East. Our clients are truly international and so we have to demonstrate genuine global reach in the myriad services that we provide.


Nexus Business Solutions Plc


Nexus Business Solutions Ltd, Elm House, Woodlands Business Park, 4 Breckland, Linford Wood


MK14 6FG

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Training provider


Applications for this apprenticeship are being processed by Milton Keynes College


Cat Brown

  • Training with Milton Keynes College
  • Ongoing training, support and development with the employer
  • Customer Service Practioner Level 2 Apprenticeship Standard

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Sep 2021