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Food and Beverage Apprentice MARSTON'S PLC

Looking for a career in hospitality? Start as an Apprentice with Marstons and gain a Level 2 in Food and Beverage Service. This is work based learning and your training will be provided by Lifetime Training.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2021

Apprenticeship summary

  • Weekly wage

    £196.80 - £267.30

  • Working week

    Shifts to be confirmed

    Total hours per week: 30.00

  • Expected duration

    65 weeks

  • Possible start date

    14 Oct 2021

  • Date posted

    25 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001730002

  • Positions

    1 available

Role Purpose:

To sell and serve the full range of Company food and drinks to Company standards whilst maintaining a high level of customer care and promoting a friendly atmosphere at all times.

Key Duties:

  • To maintain a high level of customer care at all times
  • To sell and serve all food and drinks to Company standards
  • To follow Company procedures in respect of cash handling as detailed in the Retail Staff Handbook
  • Ensure at all times that legal requirements are strictly adhered to e.g. Licensing Laws, Trade Descriptions Act, Weights and Measures Act, Food Hygiene (general) Regulations, Food Safety Act, Health & Safety at Work Act, C.O.S.H.H. Regulations, Fire Regulations, Gaming Acts plus any others that may affect the business
  • Deal with customer complaints in order to achieve a satisfactory outcome, as per the Company policy. A member of the management team must be informed of all complaints made
  • To be aware of both the location and use of fire fighting and first aid equipment
  • To work within all Company Rules and achieve at all times standards required as laid down in this Handbook and in the House Rules
  • To maximise the full sales potential of the bar and restaurant and ensure that standards are maintained at all times
  • Ensure the security of the house at all times
  • To present the customer's bill and ensure the correct payment is received for all goods served
  • Ensure all goods served are presented on the customer's bill
  • To carry out any other reasonable requests by the Management Team

Bar duties:

  • Clean and tidy all service areas including all display materials and equipment
  • Ensure all bar requisites are available at all times for the use of the customers, e.g. ice, lemons etc
  • Ensure the bar has sufficient stocks for the anticipated trade

Restaurant duties:

  • Ensure all cruets and accompaniments are kept clean, filled and well stocked throughout the session
  • Ensure all dumbwaiters and other areas of the restaurants are kept clean, tidy and well stocked at all times as per brands manual specification
  • Ensure that the customers are satisfied with their meals, completing a customer care check.
  • To clear all dirty plates and glasses as soon as possible after the customers have finished and re-lay all tables as per company standards as necessary

Kitchen duties:

  • Ensuring all menu items and specials are prepared, cooked and presented to company specification
  • Maintaining portion control and ensuring wastage is kept to a minimum
  • Receiving and checking food deliveries
  • Assisting the Head Chef with orders, stock taking, food hygiene, training and development of the team
  • Ensuring that all kitchen equipment is maintained and is working correctly
  • Maximising the full sales potential of the restaurant and ensuring high standards are maintained

Requirements and prospects

Desired skills

  • Communication skills
  • Organisational skills

Personal qualities

  • We are looking for enthusiastic, committed individuals with a desire to develop and succeed
  • You will be required to deliver a high standard of customer service
  • Able to work under pressure, you must also be able to resolve any customer complaints to achieve a satisfactory outcome
  • You'll also ensure high standards of cleanliness whilst ensuring at all times that legal requirements are strictly adhered to
  • You must be able to work a minimum of 30 hours per week

Desired qualifications

  • No Qualifications Required

Future prospects

  • Ongoing support and development

Things to consider

  • The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

We've been running pubs and brewing beer in one form or another for more than 185 years - a heritage that we're incredibly proud of! Today we operate more than 1,400 pubs, bars and hotels which is our complete focus. Our separate joint venture completed in 2020 with Carlsberg (Carlsberg Marston's Brewing Company) gives us access to more than 60 of the country's best loved ales and lagers which all play key parts in our ongoing success. As a business, we strive to bring people together, creating happiness in our pubs and bars, and delivering more experience through our vast range of beers and drinks. But it's the passion of our 9,000 people that sets us apart from others, working together to create happy, memorable and meaningful experiences for our customers and stakeholders, every day. Mission: There is so much more to life than ever before and we believe it's even better when shared. In an increasingly fragmented society, our purpose is to bring people together for positive and meaningful experiences. We do this by empowering our teams across every part of our business to... Create more happiness through our diverse estate of 1,400 pubs, cocktail bars, restaurants and inns, which offer memorable occasions for every customer and every community. We've learned a thing or two over the last 185 years and we use that collective knowledge from across our business to provide more happy, memorable and meaningful experiences for both our customers and our people, every day.

Employer

MARSTON'S PLC

Address

Hollow Tree

Brook Way

Bristol

BS32 9DA

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Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd

Contact

null recruitment@lifetimetraining.co.uk

  • Hospitality Team Member Level 2 Apprenticeship Standard
  • Functional Skills in maths and English

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2021