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Business Administration Apprenticeship Level 3 Onsite Central Limited

The candidate will assist and support the Admin team. You will develop a good understanding of basic admin duties required to deliver an efficient, effective, and professional admin service to South Staffs Water Company (SSW and Cambridge Water) and the Onsite Contract Management team for the Bounty Contract and promote excellent customer service.

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Closing date: 27 Sep 2021

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday - Friday, 08:00 - 16:30.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    30 Sep 2021

  • Date posted

    24 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001728892

  • Positions

    1 available

The main duties are those instructed by the lead Administrator for the Contract and include, but are not limited to, the following:

Provide administration support:

  • Understand and work to the daily schedule of the metering services administration activities that you are required to undertake, to enable the smooth running of Project Bounty in the SSW area and to meet the relevant daily deadlines
  • Understand the impact of failures to adhere to the agreed job system processes and deadlines, as outlined in each team member’s Daily Activity Schedule
  • Assist the administration team by ensuring that the other team members are aware of their Daily Activity Schedules, their responsibilities, and deadlines to be met, issuing timely reminders where your own activities and deadlines may be impacted by their actions
  • Identify and bring to the attention of your Manager and any training requirements for your role in order to ensure the smooth running of the Administration elements of the contract

Ensuring compliance with legislation and contractual requirements:

  • Over the period of your apprenticeship, develop an understanding of the following and assist the administration team as directed by the Lead Administrator in these areas
  • Application process for Road Opening Permits and for opening, cancelling, closing and / or extending notices/permits
  • The levels of service (LOS) for each category of work under the contract
  • Any deadlines shown in your daily Activities schedule, the reason for them and the impact of failure to meet them, particularly where these impact upon the Contract and Highways Legislation
  • Daily and timely updates required on emails received to enable all relevant spreadsheets to be up to date
  • Where possible, assist the other team members in fully meeting their responsibilities in the contact delivery process

Communication with customers:

  • Understand the customer contact process to be adhered to at each stage of Metering Services job process in SSW area
  • Routinely remind other team members of the need to ensure that OCL meet their contractual obligations to keep SSW customers fully aware of how they may be affected by Metering Service works, making sure that all customer contacts are accurately recorded on the "Maximo" job management system for Meter options, generic, Commercial and change of occupier (WHG) meters
  • Customer contacts relating to Income Maximisation meters should be noted on both Janus and Maximo systems

From time to time during busy periods and to cover absence by the other team members, and as instructed by the Team Leader or your Manager:

  • Assist the administration team with the timely preparation of the Daily Whereabouts schedule for Metering services gangs. Working to the agreed deadlines shown in your Daily Activity Schedule
  • Assist with the preparation of the daily 'been-abouts' schedule, ensuring its distribution to the Contract Management team, including sub-contractors, by the required deadline of 10.00am on each working day
  • Ensure that changes to the Daily Work schedule, due to emergencies, time-outs or site accessibility issues are notified to the OCL lead Administrator and the SSW Streetworks Administrator and that affected customers are notified by telephone of the change to programme immediately that it becomes clear that a job will be dropped on the planned day.

Adherence to procedures:

Key procedural activities, in relation to the above, which must be undertaken to ensure satisfactory job progression includes:

  • Creation of daily whereabouts for Metering excavation Teams
  • Monitoring permits that are coming in via Streetworks
  • Adding any granted permits to the job on Maximo and in the log, for team reference
  • Utility drawings added to all excavation jobs, along with any survey photos to assist the team
  • Sending customers text messages, day before we attend to remind customer of appointment
  • Preparation of any top sheets- if required
  • Calls to customer
  • Assist Team Lead in any other duties for that day

Liaison:

From time to time you will be required to liaise with the following in order to assist with the smooth running of the contract:

  • The Street-works administrator
  • The senior Bounty Contract Management team
  • OCL's metering Survey, DLO and sub-contract installation resource

Other duties and responsibilities:

  • Undertake all other duties and responsibilities that may be reasonably expected, as instructed by the Lead Administrator or your Manager

Items requiring referral or instruction:

The following should be referred to your Manager:

  • Anything with financial implications (other than minor day to day matters)
  • All purchase orders, ordering special fittings or materials or the engagement or instruction of any sub-contractors
  • Customer complaints - the Admin team should try to resolve an issue to the customer’s satisfaction wherever possible, with the Manager informed of the outcome
  • Grievance, disciplinary matters, training requirements or absence of team members to holidays, sickness etc.

Requirements and prospects

Desired skills

  • Previous customer service experience would be advantageous
  • Good computer literacy is essential for the role
  • Good communication skills, both face-to-face and on the telephone

Personal qualities

  • Punctual
  • Reliable
  • Enthusiastic
  • Inquisitive
  • Willing to learn
  • Personable
  • Good listener
  • Adaptable

Desired qualifications

Minimum of GCSEs at grades C/5 or above (or equivalent) including English, maths, and ICT.

Future prospects

By learning what the business does and the office processes that support the business, the aim is for the apprentice to progress beyond the apprenticeship and become an integral part of the team.

Things to consider

You will visit In-Comm training for a block training period, during the apprenticeship, and will also receive a visit from one of our assessors once per month to deliver the qualification to you.


About the employer

Established in 1977, OnSite is part of SSI Services (UK) Ltd, a division of South Staffordshire Plc and has grown through strategic acquisition and organic expansion to become one of the UK's leading providers of specialist contracting services.

Drawing on unrivalled experience, coupled with specialist equipment and highly skilled personnel, OnSite has a proven track record in the successful delivery of projects and contracts across a broad spectrum of market sectors, including some of the most demanding industrial environments.

Employer

Onsite Central Limited

Address

Green Lane

Walsall

WS2 7PD

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Training

Training provider

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Applications for this apprenticeship are being processed by In-Comm Training Services Ltd

Contact

Alex Jones 01922 457686 alexj@in-comm.co.uk

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 3 NVQ in Business Administration
  • Personal Learning and Thinking Skills (PLTS) workbook
  • Employee Rights and Responsibilities (ERR) workbook
  • Functional Skills in maths, English, and ICT (if required)
  • 20% off the job training

Apprenticeship standard

Business administrator

Level 3 (A level)


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