Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Administrator Apprentice John Winters

Customer Service Administrator is responsible for ensuring that all customer requirements are understood, met and communicated to all departments with accuracy.

Sign in to apply

Closing date: 22 Sep 2021

Apprenticeship summary

  • Weekly wage

    £262.40

  • Working week

    Monday – Friday 08.30-17.00 with 30-minute unpaid lunch break. 24 days holiday per year (4 of which must be saved for a Christmas shutdown) All statutory bank holidays in England.

    Total hours per week: 40.00

  • Expected duration

    12 months

  • Possible start date

    23 Sep 2021

  • Date posted

    24 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001728874

  • Positions

    1 available

Customer Service Administrator Apprentice is responsible for ensuring that all customer requirements are understood, met and communicated to all departments with accuracy.

Roles and Responsibilities:     

  • The Customer Service Administrator will review each customer contract or order to provide effective and accurate information to JW departments of customer requirement
  • To provide JW departments with a clear instruction of requirement on behalf of the customer
  • Accurate acknowledgement of customer orders to relevant personnel through a variety of communication methods
  • Ensure that details on customer orders are correct
  • Effective and friendly communication both externally and internally
  • Provision of data analysis
  • Handle and resolve customer enquiries from a variety of communication methods timely and efficiently co-ordinating with other departments
  • Administration, investigation, reporting and resolution of NCR’s
  • Accurate and up to date record keeping for future reference in line with JW policy and procedures
  • Co-ordinate, organise and prioritise own workload
  • Collaborate and communicate with other departments to integrate sales orders with business systems or processes, logistics, order management, accounting, purchasing, warehousing & production
  • Use technology to enter data, process information and maintain accurate administrative records
  • Develop and maintain interpersonal relationships with colleagues
  • Maintain housekeeping standards to ensure and clean and safe workplace

Requirements and prospects

Desired skills

  • Clear, friendly, confident communication skills
  • Attention to detail within set timescales
  • Proficient use of IT technology
  • Excellent timekeeping & attendance
  • A good understanding of the importance of housekeeping
  • Clear and proven successful team working
  • Fast learner
  • Use own initiative

Personal qualities

  • Friendly
  • Confident
  • Presentable
  • Polite
  • Hard working

Desired qualifications

  • English GCSE A-C/7-4
  • Maths GCSE A-C/7-4
  • IT GCSE A-C/7-4 or equivalent qualifications

Future prospects

  • Permanent position
  • Training at higher levels

About the employer

Manufacturer and re-seller of goods and materials into the foundry and dental laboratory industries.

Employer

John Winters

Address

P O Box 21

Halifax

HX2 7DP

You must have JavaScript enabled to view a map of the location


Training

Training provider

CALDERDALE COLLEGE

Applications for this apprenticeship are being processed by Calderdale College

Contact

Madeline Oxby 01422 418 431 madeline.oxby@calderdale.ac.uk

The succesful candidate will work towards a level 2 qualification in customer service. 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.