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Apprentice Service Administrator Haulotte

Job role involves the admin of the organisation of customer service requests, invoicing, system data entry, dealing with customer enquiries, warranty queries and records, statutory inspections, communication by telephone, email and Teams.

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Closing date: 28 Sep 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    08.30 to 17.00 Monday to Friday. 2 x paid 15 minutes breaks per day, 60 minute lunch break, unpaid.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    29 Sep 2021

  • Date posted

    23 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001728490

  • Positions

    1 available

Reports to the Service Team Leader. 

Job role involves the admin of the organisation of customer service requests, invoicing, system data entry, dealing with customer enquiries, warranty queries and records, statutory inspections, communication by telephone, email and Teams.

Bullet points of day to day duties:

  • Customer enquiries
  • Data input on M3 internal system
  • Use of Excel
  • Phone calls
  • Emails
  • Invoicing
  • Data capture and manipulation
  • Organisation of engineer schedules

Reports to the Service Team Leader:

  • Driving licence (desirable) as no public transport to location or must be able to travel to work to arrive on time
  • Good communication skills
  • Strong IT skills
  • Ability to adapt to different tasks
  • Able to work in a team
  • Punctual
  • Able to achieve targets and deadlines
  • Good telephone manner
  • Outgoing personality
  • Accuracy and attention to detail

Requirements and prospects

Desired skills

  • IT qualifications
  • Numeracy
  • Literacy
  • Good communicator

Personal qualities

  • Ambition to succeed and progress

Desired qualifications

No specifics, but would need to have education qualifications and grades at a high level relative to the role.

Future prospects

Service Administrator.

Things to consider

  • Office based
  • Modern open plan office
  • Will involve long periods of computer/telephone work

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Haulotte is a global leader of people and material lifting equipment. As European leader, the group designs, manufactures and markets a wide range of products focused on mobile elevating work platforms and telehandlers.

Employer

Haulotte

Address

Gailey Park

Gravelly Way

Standeford

Wolverhampton

WV10 7GW

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Training

Training provider

TELFORD COLLEGE OF ARTS & TECHNOLOGY

Applications for this apprenticeship are being processed by Telford College of Arts & Technology

Contact

Katie Mckeown 07889539127 katie.mckeown@telfordcollege.ac.uk

Level 3 Business Administrator Apprenticeship standard, which includes:

  • Level 3 Diploma in Business Administration
  • End-Point Assessment (EPA)

Apprenticeship standard

Business administrator

Level 3 (A level)


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