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Working on a rota basis in a Members Only Health & Fitness Club, you will work with the Duty Manager to deliver a high level of customer service to the members. The main tasks include assisting members in the gym, pool emergency response, working on reception, and maintaining the facility cleanliness.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Variety of shifts on a rota basis between 5.30am and 9.15pm 5 days a week, days TBC.

    Total hours per week: 39.00

  • Expected duration

    15 months

  • Possible start date

    14 Oct 2021

  • Date posted

    22 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

To assist the Duty Manager in all facility activities in accordance with Company systems and procedures.

  1. To promote quality customer care at all times, dealing with minor complaints and reporting serious complaints to the Duty Manager.
  2. To check the safety of equipment and to report any damage or malfunction of equipment, plant or building fabric to the Duty Manager immediately after discovery.
  3. To assist in the preparation and operation of activities, including the assembly and dismantling of equipment and minor repairs when required.
  4. To ensure the health and safety of customers at all times.
  5. To ensure all cleaning duties are carried out as prescribed by the Duty Manager.
  6. To attend regular staff training sessions as set out in the Centre’s procedures.
  7. To ensure that lost property is handled and recorded in line with Company Procedures.
  8. To patrol all areas of the Centre and ensure facilities are being used in the correct manner, making suitable adjustments as necessary.
  9. To assist the Duty Manager in maintaining storage areas in a clean and tidy condition and in accordance with store plans.
  10. To observe the Company's Health & Safety Policies in accordance with the Health & Safety at Work Act 1974 and to take necessary action in any situation likely to cause accident/injury and/or to render the buildings, structures, plant or equipment unsafe.
  11. To understand and be fully conversant with the Emergency Evacuation Procedure for the building as detailed in the Health and Safety Manual.
  12. To assist in the opening and securing of the premises each day and in the security of the building at all times.
  13. To provide information and assistance to customers wherever possible.
  14. To complete general administrative tasks relating to the Centre's operation as they relate to the duties of the post.
  15. To undertake all duties in accordance with the operational manual as they relate to the post.
  16. To carry out tasks and responsibilities according to the designated area of work Issued to you by the Duty Manager.


  1. To be aware of general pool conditions i.e. water clarity and odour and report any deviances from the norm to the Duty Manager.
  2. In the absence of the Duty Manager, to monitor the number of swimmers in the pool at any one time and where numbers exceed the specified limits advise the Duty Manager.
  3. To comply with the Normal Operating Procedure of the site at all times.
  4. To carry out tasks and responsibilities according to the designated area of work Issued to you by the Duty Manager.

Requirements and prospects

Desired skills

  • Good level of customer service / friendly / helpful
  • Must be able to swim and be confident in water
  • Communication skills

Personal qualities

  • Enjoy working with the public
  • Passionate about fitness

Desired qualifications

None required.

Future prospects

Candidates will finish their apprenticeship with qualifications which would enable them to work within the leisure industry as a full-time fitness instructor, Lifeguard or even Duty Manager.

Things to consider

Wyboston Lakes is not located on a public transport route and so candidates will need to be able to get to the Club independently. Please ensure that you can attend in a safe and timely manner.

About the employer

Located in Wyboston Lakes Resort in Bedfordshire, Wyboston Lakes Health & Fitness Club is a private members club that has a fantastic gym and fitness studio with over 40 classes every week, as well as a swimming pool and spa area. Relax in the lounge area after your workout with a coffee which is free with a Gold membership. As a private members club, our members enjoy a welcoming atmosphere and quality functional equipment (recently upgraded) to help them reach their health and fitness goals.




Great North Road


MK44 3AL

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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

  • Leisure Team Member Apprenticeship Level 2
  • Functional Skills Level 2 in maths and English

Apprenticeship standard

Leisure team member

Level 2 (GCSE)

Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Oct 2021