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Apprentice Hotel Receptionist CHARIET LIMITED

The initial point of contact on behalf of the business for all speculative enquiries, including sales (under supervison), greet guests upon arrival, during their stay, departure, conference, banqueting and event customers etc. and for mail/courier deliveries/collections etc.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Variable shift pattern through the week.

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    11 Oct 2021

  • Date posted

    22 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001728200

  • Positions

    1 available

Duties to include:

  • Perform the Front Office activities within the company’s property and anticipate customer needs to effectively and efficiently deliver the optimum product in line with business requirements
  • Responsible for the professional welcome, farewell, parking arrangements and cloakroom activities supported by an extensive knowledge of local geography, property facilities, current and forthcoming functions and/or business events
  • To forward all sales leads to relevant departments and personnel, (unless under supervision)
  • Responsible for cash handling and correct reconciliation
  • Ensure the smooth operation of all internal and external postal activities, courier arrangements, including security and onward delivery and collection of important/high value items
  • Understand and adhere to security, fire evacuation and bomb threat procedures; and co-ordinate First Aid activities and the accident book for the Duty Manager
  • Perform telephonist duties, taking and relaying a full message service as required.
  • Maintain clean and tidy working environment at all times
  • Establish and maintain effective and positive relationships and attitude with guests, organisers, and colleagues, encouraging discussion and feedback, which will benefit the business
  • Attend all training necessary that is beneficial for your personal development towards succesful completion of the Apprenticeship

Requirements and prospects

Desired skills

  • Excellent team player
  • Results orientated
  • Ability to cope with change and / or conflicting demands
  • Articulate – excellent spoken and written English and able to communicate well at all levels (internally and externally)
  • Work well under pressure
  • A dedication to customer focus
  • Excellent administrative aptitude
  • Enthusiasm to learn and progress
  • Creativity and innovation
  • Desirable – experience of working in a customer facing environment

Personal qualities

  • Excellent personal presentation
  • Emotional maturity and stability
  • Flexibility in working hours
  • Good personal time management and priority setting
  • Fit and healthy

Desired qualifications

  • Minimum of 4 x ‘O’ Level/GCSE passes or equivalent including mathematics and English
  • Grade 4 / C or better

Future prospects

Successful completion of this Apprenticeship can lead to a full time permanent position with this Employer and develop a career with this multi-national operation. 

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

The four star Crown Spa Hotel, in Scarborough is the oldest purpose built hotel in our coastal resort, with many of the original architectural features still in their prime. Bedroom accommodation is spread over 4 floors accessed through modern lifts and tastefully decorated corridors. The Crown Spa Hotel features a luxury leisure centre, European restaurant, spa treatment and modern fitness centre . The hotel located on the Yorkshire Coast and just meters from the sandy South Beach, an only 10-minute walk from Scarborough Railway Station and the picturesque Scarborough Harbour is a 20-minute walk away.

Employer

CHARIET LIMITED

Address

8 10

Esplanade

Scarborough

YO11 2AG

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Training

Training provider

CRAVEN COLLEGE

Applications for this apprenticeship are being processed by Tyro Training Ltd

Contact

Apprenticeships Team 01723 588072 apprenticeshipsscarborough@craven-college.ac.uk

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills English and maths (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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