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Customer Service Apprentice Thompson & Leigh Ltd

As part of the Thompson and Leigh team, you’ll be responsible for delivering efficient administration support and excellent customer service to both internal colleagues and suppliers as well as our customers. You will be dealing with customers both face to face in our showrooms and on the phones or via email.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jan 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    To be agreed, but a minimum of 25 hours per week (Including Saturdays)

    Total hours per week: 25.00

  • Expected duration

    18 months

  • Possible start date

    07 Feb 2022

  • Date posted

    21 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Can you provide excellent customer service, support customers in their purchases and provide an excellent customer experience?

We have busy offices and showrooms so you will be required to get involved in all aspects of customer service to support our customer base, our business team and our suppliers.

Duties will include:

  • Provide excellent customer service via e-mail, telephone and internal/external messaging systems.
  • Booking Showroom Visits
  • Meet and greet service to customers.
  • Assisting Customers browsing our showroom.
  • Provide customers with advice, guidance and support.
  • Providing customers with Quotations
  • Taking orders in person or by phone.
  • Managing orders and payments
  • Helping with customer issues, after care and service recovery.
  • Resolving Customer Complaints.
  • Data organising/reporting
  • Keeping Marketing Materials up to date.
  • Updating and managing pricing both online and in the show room.
  • Providing CAD for customers (Full Training will be Given).
  • Ensuring store standards are retained and that the showroom is clean and tidy (You must be prepared to do Hoovering and light cleaning duties).
  • Working closely with other departments to ensure everything is managed accurately.
  • Unloading deliveries for showroom displays.
  • Helping with stock management and storage.
  • The company reserves the right to vary or amend the duties and responsibilities of the post-holder at any time according to the needs of the business.

Requirements and prospects

Desired skills

  • Excellent communication and interpersonal skills
  • Excellent written and verbal communication skills
  • Problem solving skills
  • Microsoft Office skills

Personal qualities

  • Positive attitude with a strong work ethic
  • Driven and determined individual
  • Punctual
  • Enthusiastic
  • Well organised
  • Excellent attention to detail
  • Well-spoken

Desired qualifications

GCSE Grade C/4 a minimum in English and Maths (or equivalent qualifications).

Future prospects

  • Potential for full time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification 
  • Many employers retain apprentices in full/part time positions
  • The Qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date.

Reality Check

You will be responsible for your travel expenses to and from your place of work.  Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

Travel Information

Bexleyheath Railway Station – Bus to the Broadway 7 Mins. Walk 16 mins

About the employer

Thompson and Leigh is a successful wholesaler and retailer of plumbing and heating supplies. We have been in business since 1947 and currently supply some of the world’s most recognisable brands to the trade and public though our outlets in Erith and Crayford.


Thompson & Leigh Ltd


Unit 1-3

Unit 1

Bourne Industrial Park, Bourne Road



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Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

On the job training with the employer whilst working towards the Apprenticeship Standard.  

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jan 2022