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Customer Service / Administration support Apprentice PERFORMANCE NETWORKS LIMITED

Do you like speaking with customers and resolving queries/ issues? Due to continued growth, Performance Networks, in partnership with Babington are looking for a support Apprentice to join their Service/ Sales team. You will be responsible for supporting clients, identifying their problems/requirements and working with the teams to deliver support

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Closing date: 07 Oct 2021

Apprenticeship summary

  • Weekly wage

    £192.00

  • Working week

    9am - 5pm, Monday to Friday.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    14 Oct 2021

  • Date posted

    17 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001725688

  • Positions

    1 available

Duties will include but not limited to:

  • Manage our Live chat program to answer any queries for potential new customers
  • Develop a trusted advisor relationship with clients
  • Provide written proposals and renewal documents to clients and follow these through the full sales cycle
  • Work with internal departments to provide solutions to clients in a timely manner
  • Build and manage a pipeline to meet sales targets as set by the business- this will develop over time as your client base and product knowledge develops
  • Suggest actions to identify opportunities for growth
  • Building your technical awareness relating to products / services through continued self development

As your product knowledge increases you will be encouraged to integrate within  the sales team and be actively encouraged to be involved in all aspects of service/delivery from the initial sales contact to the final installation and ensure customer satisfaction at all times.


Requirements and prospects

Desired skills

  • Ability to communicate over the telephone and be confident when dealing with customers
  • Excellent listening, negotiation and presentation skills
  • Excellent verbal and written communications skills
  • Strong interest in IT and Tech is essential

Personal qualities

  • Confidence when dealing with customers
  • Experience of being in a customer focussed environment
  • Knowing the importance of effective customer service
  • A strong business acumen
  • A keen desire to gain more knowledge and skills

Desired qualifications

  • 5 GCSEs, or equivalents, at Grade C/4, equivalent or above

Future prospects

  • Career progression
  • Passionate and helpful team to support your growth
  • History of developing apprentices
  • Increase of earnings/bonus based on your performance

Performance Network are able to support an apprentice looking to start a long career in technical sales/business development and have an excellent reputation for supporting apprentices in all areas of the business.


About the employer

It is our mission to be recognised as one of the UK’s leading specialist networking and Wi-fi providers. We wish to be the go-to for complex wired and wireless networking consultancy and installations.

We recognise that it is the quality, focus and commitment of our people that helps us achieve our goals and continued growth. Consequently, we are partnered with Babington to look for individuals with a high degree of motivation and passion for technology, combined with a genuine desire to progress in a fast-moving industry.

Employer

PERFORMANCE NETWORKS LIMITED

Address

The Sir Colin Campbell Building

Triumph Road

Nottingham

NG7 2TU

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Training

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by Babington Business College

Contact

Sandeep Beesla 07341566130 Sandeep.beesla@babington.co.uk

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • City & Guilds Level 3 Diploma in Customer Service Specialist
  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • In-house training

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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