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Apprentice Retail Supervisor - Blacks - Horsham Blacks Horsham

Blacks is a long-established retailer of specialist outdoor apparel, footwear and equipment. Trading online and from 57 stores, Blacks primarily stock more technical products from premium brands such as Berghaus and The North Face helping Outdoor participants, from weekend family users to more avid explorers, reach their goals, no matter how high.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2021

Apprenticeship summary

  • Weekly wage

    £276.30

  • Working week

    30 hours per week - Shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    31 Dec 2021

  • Date posted

    16 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001725455

  • Positions

    1 available

Blacks are working closely with Qube Learning to source and recruit the perfect apprentice to fit in to an already successful and established team.

Qube Learning are a national Training Provider who will support you throughout the duration of your apprenticeship, lasting a total of 15 months. As a Supervisor you will undertake a Retail Team Leader Level 3 qualification. You will be responsible for opening or closing the store therefore, we are looking for applicants with experience of following store security procedures.

You will be assigned a designated skills tutor, who will support you every step of the way throughout your apprenticeship. This is an excellent opportunity to join a well-established company and progress your career.

Role Overview:
Being part of the stores management team you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management.

Customer Service:

  • Provide customers with excellent levels of Customer service
  • Deal with customer complaints and enquires, providing the best possible outcome
  • Ensure the personal appearance of sales staff is in line with company guidelines
  • Have an understanding of the Customer Service measuring programme

Sales:

  • Ensure that targets are achieved and, where possible, exceeded
  • Monitor staff service levels in order to maximise store sales
  • Utilise in store devices, making sure that the customer is offered the whole product range
  • Use reports to assist you in product placement of key selling lines

Visual Merchandising:

  • Attract, engage and motivate customers into making purchases in store by using the latest visual techniques
  • Provide assistance with the maintenance of standards on the sales floor
  • Keep stock clean and presentable at all times
  • Retail Management experience would be advantageous
  • Excellent Time Management skills
  • Strong verbal and written communication skills
  • IT skills- Microsoft Outlook, Word and Excel

Training & Development:

  • Encourage personal progression throughout your store
  • Provide assistance with the induction and training of new starters
  • Assist with the development of existing staff, ensuring that personnel complete the relevant E-Assessments

Requirements and prospects

Desired skills

  • Retail supervisor experience would be advantageous
  • Excellent Time Management skills
  • Strong verbal and written communication skills
  • IT skills- Microsoft Outlook, Word and Excel

Personal qualities

  • Adaptable individual who can think outside the box
  • Show resiliency and have the tenacity to bounce back
  • Show a willingness to learn and go the extra mile

Desired qualifications

  • GCSE, or equivalent, in maths and English Level C/4 and above preferable

Future prospects

  • Potential opportunities to continue a career with Blacks

About the employer

Blacks is a long established retailer of specialist Outdoor apparel, footwear and equipment. Blacks primarily stock more technical products from premium brands such as Berghaus and The North Face helping Outdoor participants, from weekend family users to more avid explorers, reach their goals, no matter how high.

Employer

Blacks Horsham

Address

A

3

Black Horse Way

Horsham

RH12 1NN

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Training

Training provider

Qube Learning

Applications for this apprenticeship are being processed by Qube Qualifications And Development Limited

Contact

Sophie Gear

  • Retail team leader level 3 qualification including Functional Skills in maths and English if required

Apprenticeship standard

Retail team leader

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Dec 2021