Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Specialist Apprentice in an Estate Agency Connells

We’re looking for a Customer Service Specialist to join our branch as part of the country’s largest most successful estate agency group. This is a fantastic opportunity for the right candidate.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2021

Apprenticeship summary

  • Weekly wage

    £230.77

  • Working week

    Monday - Friday, times TBC.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    12 Oct 2021

  • Date posted

    24 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001725282

  • Positions

    1 available

The Customer Service Apprentice will work across our residential sales and/or lettings teams whilst learning all aspects of the role and gaining a leading qualification. The salary for this position is £12,000 plus commission based on agreed targets and paid business mileage expenses. 

Key responsibilities:

  • Ensure every customer is greeted in a friendly, positive and enthusiastic manner in an attempt to build rapport
  • Deliver excellent customer service to assist customers with all aspects of moving home
  • Ascertain customers' needs by listening carefully to the details provided, probing where necessary to ensure all data acquired
  • Plan and implement a marketing strategy that assists your branch in growing market share
  • Qualify customers, match them to suitable properties and organise viewings at the earliest opportunity. Immediately advise suitable applicants of any new instructions, which may be suitable
  • Ensure all viewings are promptly followed up and that quality feedback is available to your team or our client after each meeting
  • Maintain full documentation of all applicants, their requirements and actions
  • Ensure every effort is made to cross sell Connells products, in particular, on every occasion attempt to gain an introduction to Connells Home Conveyancing and Connells Mortgage Services
  • Optimise every opportunity to secure valuations and to obtain Instructions
  • To qualify landlords and tenants according to company policy and in particular in accordance with the information required for completion of tenant and landlord cards/forms
  • To meet personal targets set and agreed with your Manager
  • Learn and respect the sales processes that ensure the best customer outcomes
  • Uphold high standards with regard to industry regulation and internal compliance

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.


Requirements and prospects

Desired skills

  • You should be a car owner with a full driving licence (preferably clean) for inspecting properties before they are to be let/sold and logging any repairs necessary
  • Excellent communication skills
  • A team player with excellent organisational skills

Personal qualities

  • Highly motivated individual looking to work in a busy Estate Agency
  • Have a Resilient, positive and friendly attitude

Desired qualifications

  • No qualifications needed

Future prospects

  • Ongoing support and development

About the employer

Connells Group is the largest and most successful estate agency and property services providers in the UK.  Founded in 1936 and with a network of over 1000 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Employer

Connells

Address

6

The Parade

Watford

WD17 1AA

You must have JavaScript enabled to view a map of the location


Training

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd

  • Customer Service Specialist Level 3
  • Functional Skills in maths and English

Apprenticeship standard

Customer service specialist

Level 3 (A level)


Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2021