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Customer Service Apprentice SMILES BETTER DENTAL LTD

To ensure patients receive a high quality, professional service and to contribute to the daily routine of the Practice. More specifically the role shall encompass various administrative tasks and the day-to-day running of the reception area.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Feb 2022

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Wednesday, between 09:00 and 18:00 with possible extra. 24 hours due to business needs (the duration has been extended accordingly).

    Total hours per week: 24.00

  • Expected duration

    17 months

  • Possible start date

    14 Feb 2022

  • Date posted

    18 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Responsibilities will include:

  • Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
  • Provide general assistance to the Practice team and at all times project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Making new and follow-up appointments with Clinicians as per practice policy
  • Processing requests and recording all incoming and outgoing laboratory work
  • Daily use of the clinical software system, following appropriate training
  • Electronically scan incoming letters into patient computer record.  Scanned letters to be stored in chronological order for the agreed length of time as agreed by the practice after which they are destroyed
  • Process messages to all Clinicians and other members of staff in a timely and accurate manner and according to the in-house protocols
  • Liaise with other Health Care Professionals and agencies as requested
  • Potential to assist with sales within the practice

Requirements and prospects

Desired skills

  • Good written and verbal communication skills
  • Good IT skills

Personal qualities

  • Punctual and reliable
  • Genuine desire to learn
  • Able to work as part of a team
  • Organised and methodical approach
  • Confident telephone manner
  • Understands the importance of maintaining patient confidentiality

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English.

Future prospects

Subject to a successful apprenticeship you may be applied by the dental practice on a permanent basis

About the employer

We believe in catering for the bespoke needs of our patients and pride ourselves on creating a relaxed calm environment. Extending our services beyond convention is part of our ethos to ensure that you the patient receives the best possible experience.





Bury New Road


M45 8QP

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Training provider


Applications for this apprenticeship are being processed by Bury College

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

This is a work-based qualification although some college attendance may be required for timetabled classes.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Feb 2022