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CUSTOMER SERVICE APPRENTICE Banner

Processing orders via email or phone Checking data accuracy on orders and invoices Backorder management Contacting clients to obtain missing information or answer queries

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    15 Nov 2021

  • Date posted

    16 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001725004

  • Positions

    1 available

Do you have a passion for customer service? This role offers a great way to start your career, providing essential skills and knowledge with a fast moving local employer.

Main duties include

  • Processing orders via email or phone
  • Checking data accuracy on orders and invoices
  • Backorder management
  • Contacting clients to obtain missing information or answer queries
  • Liaise with internal departments
  • Communicate important feedback from customers internally
  • Stay up to date with existing and new products
  • General Office Duties

Requirements and prospects

Desired skills

  • Understand how to deliver excellent customer service
  • Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
  • Able to work as part of a team
  • Good communication skills
  • Ability to understand and carry out instructions
  • Computer Literate
  • Some Telephone experience.
  • Good attention to detail
  • Ability to multitask

Personal qualities

  • Proactive approach to seeking and sharing knowledge
  • Ability to work effectively as part of a team
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development
  • Passion and confidence
  • Have a common sense approach
  • Must be a team player
  • Open to learning new skills

Desired qualifications

Maths and English GCSE’s (9-4) A-C

Future prospects

Potential for the right candidate to progress into a permanent position with a progression plan to become an Account Manager.


About the employer

Banner Stoke is a mid market supplier of all office solutions suppling businesses with General stationery, PPE, Janitorial , bespoke printed items, catering, technology and office furniture and more.

Full support and training will be given to the successful candidate. Banner have a proven track record of making apprentices permanent and with the support and encouragement some have progressed into senior roles.

Employer

Banner

Address

Unit 6

Brock Way

Newcastle

ST5 6AZ

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Training

Training provider

Achieve Training

Applications for this apprenticeship are being processed by ACHIEVE TRAINING

Contact

Achieve Training 01782 279121

Yes

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021