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Apprentice Technical Support Advisor Level 3 Salesfire Ltd

Salesfire ltd are actively looking to grow their team of hardworking individuals in the hope of finding an apprentice Technical Support Advisor. The Successful candidate will be target driven and will be able to demonstrate a strong work ethic under busy circumstances. The qualification worked towards will be Technical Support Advisor.

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Closing date: 25 Feb 2022

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    To be confirmed at interview.

    Total hours per week: 37.50

  • Expected duration

    21 months

  • Possible start date

    05 Mar 2022

  • Date posted

    15 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001724444

  • Positions

    2 available

As a SaaS product, our service is our product, so support is vital to retaining our ever-growing portfolio of clients. If you enjoy learning new things and helping solve complex tech-based puzzles then this could be the role for you.

This role within the Salesfire Support Team will be KPI based, both personally and collectively for the department to provide both our Clients and our internal teams with an exceptional level of support. Key responsibilities within this role are:

  • Direct communication, both written and verbal, with our clients
  • Liaising with our internal teams to be able to help with client requests
  • Translate technical information into more simplistic terms to help with a speedy resolution of issues
  • Document your resolutions to issues within a Support controlled Knowledge Base to help other clients with similar issues in the future
  • Run through our testing process of the Salesfire products prior to launching them on a new site
  • Work with different internal systems to be able to help achieve your goals.

The ideal candidate will be determined, driven and enthusiastic to learn and have excellent communication skills, both written and verbal. Any experience in delivering a high level of customer service is ideal but not essential. All product training will be provided to the successful applicant but an understanding of eCommerce will be helpful.


Requirements and prospects

Desired skills

  • Communication skills, both written and verbal
  • Any experience in delivering a high level of customer service is ideal but not essential
  • All product training will be provided to the successful applicant but an understanding of eCommerce will be helpful

Personal qualities

  • Outgoing
  • Confident
  • Honesty
  • Assertive
  • Good Time Keeping
  • Attention to Detail
  • Good Communication skills

Desired qualifications

  • Eligible candidates will have a grade 4/C (or equivalent) or above in maths and English
  • Functional Skills equivalent is also accepted

Future prospects

  • There may be a potential position of full time employment available after successful completion of the apprenticeship

Things to consider

  • This vacancy is to start immediately therefore you must be available to start before applying. The closing date, interview date and start dates are all subject to change
  • This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment
  • Individuals are able to undertake an apprenticeship at a higher level than the qualification they already hold, including any previously completed apprenticeships. Individuals can also undertake an apprenticeship at the same level, or a lower level as long as the new apprenticeship allows for new skills to be acquired and the content of the training is materially different from any previous qualification or apprenticeship
  • For example, if you already have a Level 4 qualification you still may be able to complete an apprenticeship at a preceding level providing you meet the eligibility criteria and are learning substantive new skills
  • Please note; if your application has been progressed to the next stage, you will be contacted by a member of the recruitment team to complete a telephone interview so please expect to receive a call from us. This is a mandatory part of the recruitment process with Northern Skills Group

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Since first launching in 2017, Salesfire has grown to provide a personalised on-site experience to over four million customers a day.

From intuitive Overlays to AI-assisted site search, Salesfire underpins every touchpoint in the customer journey to replicate the experience of an in-store sales assistant, online.

We empower retailers to create, deploy and manage a range of solutions designed to optimise conversion rates, re-engage lapsed customers and provide a genuinely relevant visitor experience.

This has all been made possible through the work of our talented, driven and passionate team.

Employer

Salesfire Ltd

Address

2nd Floor

16-26

Albert Road

Middlesbrough

TS1 1QA

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Training

Training provider

MIDDLESBROUGH COLLEGE

Applications for this apprenticeship are being processed by Northern Skills Group

Digital Support Technician Level 3 Apprenticeship Standard:

  • Technical Certificate
  • Functional Skills in maths, English and ICT (where required)
  • Day release class

Apprenticeship standard

Digital support technician

Level 3 (A level)


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