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Level 3 Customer Service Coordinator Apprentice Eclipse Networks

Eclipse Wholesale is looking to recruit a Customer Service Coordinator to join their fast paced customer service team. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm but may be asked to work 8.30am – 4.30pm or 9.30am - 5.30pm all with a 30 minute lunch

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    30 Sep 2021

  • Date posted

    15 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001724293

  • Positions

    1 available

Duties will include:

  • Desk based helpdesk role as part of a fast paced customer service team
  • Answering telephone calls with consistent professionalism
  • Provide excellent customer service at all times via telephone calls and email
  • Provisioning and Maintaining Eclipse’s core products (VoIP, Internet, Business Telephone Lines and Business Mobiles)
  • Confidently communicate with customers and suppliers over the phone
  • Satisfying the customer’s requirements, aiming (where possible) to resolve all calls at first point of contact
  • Accurately document all work carried out, including updating of electronic systems (ticketing, spreadsheets, CRM)
  • Log and assign calls to the relevant department
  • Ensure data protection and customer privacy is followed in all circumstances
  • Perform other miscellaneous job-related duties as assigned
  • Full training will be provided by the Company at all stages of development

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Ability to quickly build rapport
  • Self-motivation
  • Confidence and a determination to learn
  • Methodical

Personal qualities

  • Hardworking
  • Driven to achieve
  • Team player
  • Willingness to learn
  • Ability to use initiative

Desired qualifications

  • GCSEs grades A*-C / 9-4 English & maths

Future prospects

  • Possibility of full time employment on succesful completion of apprenticeship

About the employer

Eclipse Wholesale are a multi award winning channel focussed business technology service provider, we specialise in Hosted Telephony (VoIP), Internet Connectivity, Business Telephone Lines and Business Mobiles.

We are a people-focused business, with a quest for continuous development both personally and professionally, we are passionate about creating the right environment, empowering our people to work hard and deliver outstanding results but also having some fun along the way.  We have ambitious growth plans and aim to be one of the leading companies in both our sector (telecoms) and the North East. The continued success of Eclipse is driven forward by our people and underpinned by our desire to deliver outstanding customer experience.

Employer

Eclipse Networks

Address

Unit 16

Bankside

The Watermark

Gateshead

NE11 9SY

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Training

Training provider

GATESHEAD COLLEGE

Applications for this apprenticeship are being processed by Gateshead College

Contact

Alice Holden alice.holden@gateshead.ac.uk

  • You will work towards thethe Level 3 Customer Service Specialist Apprenticeship Standard with Gateshead College
  • Complete functional skills if required

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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