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Customer Service Level 2 Apprenticeship BALFOUR BEATTY LIVING PLACES LIMITED

You will work in a busy office taking enquiries from members of the public via telephone and email. You will play a vital role in ensuring our customers receive a celebrity service. In addition to being on the telephone, you will cover reception, greet visitors and carry out various office administration tasks

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Closing date: 27 Jul 2021

Apprenticeship summary

  • Annual wage


  • Working week

    37.5 hours a week Monday to Friday 08.30 – 16.30pm daily

    Total hours per week: 37.50

  • Expected duration

    15 months

  • Possible start date

    16 Aug 2021

  • Date posted

    14 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

  • Answering the telephone from members of the public who wish to raise a Highways Issue
  • Logging enquiries into a database
  • Responding and logging of email enquiries
  • Reception Duties
  • General Office Administration Duties

Requirements and prospects

Desired skills

  • No previous experience required

Personal qualities

  • Good attitude. Good telephone manner. Attention to detail

Desired qualifications

  • No minimum requirements

Future prospects

  • If and when permanent roles become available within the business you will have the opportunity to apply

About the employer

Balfour Beatty Living Places works in partnership with local authorities to maintain and manage the roads, street lighting and public realm infrastructure modern communities and economies need. Building close, long-term relationships, we use our expertise and resources to deliver sustainable value for money contracts covering a number of vital local services. With significant experience in delivering roads maintenance, street lighting, public realm improvements, traffic management and winter maintenance, our teams focus on providing exceptional customer service and take innovative approaches to minimise disruption to local residents, businesses and the environment.




Unit 3

Thorn Business Park



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Training provider


Applications for this apprenticeship are being processed by Herefordshire Group Training Association


Hayley Grismond 01432 377010

 Training through HWGTA normally comprises of five days per week in company with one day release as and when required at our Training Centre at Holmer Road, doing an appropriate course of study. Functional Skills Maths, English (if required)

A monthly monitoring visit in company will also take place, during which we make ourselves available for discussion about any special training that may be useful to you, and to identify and resolve problems if they arise.

At the end of your training period you will be put through to an end point assessment with an external verifier where you will showcase and evidence your knowledge, skills and behaviours.

In addition, the training programme includes an optional 5-day team building residential course, usually held in April/May each year,




Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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