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Customer Telemarketing Executive Apprentice MOORLANDS COMMUNICATIONS LTD

Call prospects from the CRM Database to establish levels of interest, to efficiently implement and supervise activity of e-mail campaigns. Develop, cultivate, and maintain a pipeline of "hot" call backs. Maintain database with a record of key conversations. Follow up key conversations to develop the customer’s interest.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    15 Nov 2021

  • Date posted

    12 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001723407

  • Positions

    1 available

An exciting opportunity to join a local business communications provider.

The main purpose of the role is to generate interest in the product portfolio through proactive outbound calling campaigns. You will build, maintain, and develop a pool of prospects to secure qualified leads for the direct sales team.

Key accountabilities

  • Call prospects from the CRM Database to establish levels of interest
  • To efficiently implement and supervise activity of e-mail campaigns
  • Develop, cultivate, and maintain a pipeline of "hot" call backs
  • Maintain database with a record of key conversations
  • Follow up key conversations to develop the customer’s interest
  • Make qualified leads to be passed to the direct sales team
  • To ensure all requirement details are accurately collected and conveyed to the relevant people
  • Record all leads accurately in the database
     

Preferred Experience & Skillset

  •  Confident use of computers
  • Good Telephone Manner
  • An Attention to Detail
  • No previous role related experience required

Requirements and prospects

Desired skills

  • Organised
  • Computer skills
  • Responsible
  • Be able to manage workload
  • Great communication skills

Personal qualities

  • Flexible and able to contribute to a team approach
  • Excellent interpersonal skills
  • Self-motivated with a can-do attitude
  • Confident
  • Friendly

Desired qualifications

Maths and English GCSE’s or equivalent (9-4) A-C

Future prospects

Preparation for a customer service role

Things to consider

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements.

Link to professional registration Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Moorlands Communications provide tailored solutions to meet the individual needs of each and every customer, providing services to a range of clients from small businesses (SME) to large corporations.

Moorlands Communications are the preferred supplier to businesses within the Staffordshire Moorlands and surrounding areas.

Employer

MOORLANDS COMMUNICATIONS LTD

Address

Unit 3, Pine View, Hillside Industr

Draycott Cross Road

Stoke-On-Trent

ST10 1AB

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Training

Training provider

Achieve Training

Applications for this apprenticeship are being processed by ACHIEVE TRAINING

Contact

Achieve Training 01782 279121

Level 2 Customer Service Practitioner

Functional Skills to be provided if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021