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CUSTOMER SERVICE APPRENTICE Ad Gifts Online

The team will need someone who has good organisation skills and someone who is a people-person. A bubbly and friendly personality is an essential for this role! Answering customers’ queries by phone, email or webchat. Taking enquiries and passing onto the relevant department. Entering customer information onto a CRM database.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    15 Nov 2021

  • Date posted

    12 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001723371

  • Positions

    1 available

  • Answering customers’ queries by phone, email or webchat
  • Taking enquiries and passing onto the relevant department
  • Entering customer information onto a CRM database
  •  Producing quotations and checking product availability
  • Sourcing specific and new products based on customers’ requirements.
  • Adding new products onto a CRM database
  • Producing / processing orders and liaising with suppliers
  • Producing artwork (Adobe Creative Suite – Illustrator) Training provided
  • Keeping track of order progress and updating customers
  •  Taking credit card payments and raising and sending invoices/credit notes
  • Ordering and processing sample requests – sending parcels via Royal Mail or courier
  • Handling complaints or passing them to a manager
  • Website updates (adding new products, amending product details, changing prices)
  • Website SEO administration
  • Social media management (Twitter content, Instagram Content, Facebook content, LinkedIn content)
  • Blog and article creation
  • Product SEO research
  • In-house order fulfilment (if needed)
  • Assisting and helping other colleagues when required and keeping all colleagues informed of working progress and activities, in the office up-date meetings
  • Attending trade shows and team building exercises, where applicable
  • Any other duties deemed appropriate

Requirements and prospects

Desired skills

  • Organisation Skills (Able to manage time effectively and prioritise workload accordingly)
  • Able to work as part of a team
  • Good communication skills
  • Ability to understand and carry out instructions
  • Computer Literate
  • Some Telephone experience.
  • Good attention to detail
  • Ability to multitask
  • Creativity 

Personal qualities

  • Proactive approach to seeking and sharing knowledge
  • Ability to work effectively as part of a team
  • Awareness of equality and diversity
  • Flexible, enthusiastic, ‘can-do’ approach to everyday work
  • Open to change and new ideas
  • Willingness and desire to take responsibility and use own initiative
  • Commitment to own personal professional development
  • Passion and confidence
  • Have a common sense approach
  • Must be a team player
  • Open to learning new skills

Desired qualifications

Maths and English GCSE’s or equivalent (9-4) A-C

Future prospects

Potential role within Customer Service

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

adgiftsonline is an award-winning UK distributor for branded business gifts, promotional merchandise, corporate gifts, emboidered and printed corporate clothing, letterbox treats and branded giveaways and they have been providing bespoke promotional merchandise solutions for over 29 years.

Employer

Ad Gifts Online

Address

17

Barracks Road

Newcastle

ST5 1LG

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Training

Training provider

Achieve Training

Applications for this apprenticeship are being processed by ACHIEVE TRAINING

Contact

Achieve Training 01782 279121

Level 2 Customer Service Practitioner

Functional Skills to be provided if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2021