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Business Administration Apprenticeship Tu Pack Ltd

The role will be to assist the support team dealing with customer and warehouse queries. Using a range of different software to assist with shipping and stock levels.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Working week will be Monday to Friday 8am - 5pm

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    10 Oct 2021

  • Date posted

    11 Jun 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

Role purpose:

Reporting into the Customer Service Manager, your duties include, but are not limited to, answering telephone calls, managing all incoming queries through the help desk, supporting the Customer Account Manager as and when required. You will have direct contact with the clients, so it is essential that you have excellent written and verbal communication skills. Additionally, you will be required to support projects, as well as looking at ways to improve current ways of working.


  • Provide effective and efficient administration support to the Customer Service Department
  • Responsible for managing client queries, using a number of tools as well as working closely with the warehouse operations team
  • Support Customer Service Manager in any task they feel is necessary within the scope of your role
  • Ensure all internal controls are adhered to
  • Answer telephone and direct calls as appropriate
  • Processing refunds and exchanges where required
  • Receive and respond to customer queries within 48 hours
  • All supplier discrepancies to be flagged to the customer as soon as possible
  • Support the daily/weekly turnaround of customer order queries
  • Maintain office filing system
  • Act as a communication relay between Customer Services Team and the Warehouse Operations Team
  • Plan and organise the purchase of all office supplies, uniforms and PPE requirements in accordance with purchasing policies and budgets
  • Perform administrative support functions such as data management, creating reports, drafting correspondence when required
  • Develop effective working relationships with staff and stakeholders
  • Act as liaison with other departments and divisions
  • Support the warehouse in picking/packing/inbound/ if required to do so

Requirements and prospects

Desired skills

Essential key skills and knowledge:

  • Excellent verbal and written communications skills
  • Understanding of Warehouse Management Systems (WMS) - however, training will be provided
  • Experience of working within a fast pace, results driven environment
  • Ability to prioritise to achieve KPIs
  • Proficient computer skills
  • Excellent knowledge of general administration procedures
  • Ability to multi-task
  • Strong organisational skills
  • Strong interpersonal skills
  • Ability to deal with all members of an organisation
  • Attention to detail and adherence to deadline
  • Manage effective working relationships
  • Analytical data and generate accurate report
  • Able to work well under pressure
  • Excellent time management

Personal qualities

  • Strong values
  • Polite
  • Hardworking
  • Natural relationship builder with integrity, reliability and maturity
  • Self-motivated
  • Confidence and a persuasive manner
  • Teamwork and collaboration
  • Professional and friendly demeanour

Desired qualifications

Desirable, but not essential:

  • 3 + years of administrative experience, ideally within a 3PL environment
  • 2 + years experience working within a customer facing role

Future prospects

We are a fast growing business, so lots of potential to progress.

About the employer

Stock Management & Quality Control:

  • We handle the goods in with care, ensuring that the arriving stock matches up with the ASN
  • We check over the products, approve the goods and then add them to stock. You can receive email alerts at every stage of the process


  • Our warehouse caters for all your storage needs
  • We treat your stock like it is our own. You are part of the family
  • This means hanging rails to keep your clothes pristine, accessible pallets and smaller pigeon holes
  • We ensure the continuing quality of your products


  • No more bland brown boxes. No more Amazon tape
  • We buy in your customised tissue paper, stickers, poly bags and stamps
  • We use our own sustainability sourced premium packaging


Tu Pack Ltd


Unit 6

Rowleys Green Lane



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Training provider


Applications for this apprenticeship are being processed by Mbkb Ltd


Nicki Bevan +447494596865

Level 3 Business Administrator Apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

A 100% tailored training and assessment programme will be delivered to support you throughout your apprenticeship, topics covered include:

  • Business and customer awareness
  • Regulations and compliance
  • Systems and processes
  • Planning and prioritisation
  • Analysis skills
  • Producing quality and accurate information and reports
  • Team working/collaboration

Apprenticeship standard

Business administrator

Level 3 (A level)

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