Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice Saint-Gobain Performance Plastic

If you would say yes to the points below, you’d be a great fit! You are interested in exchanging with customers & understand the importance of finding out their needs to build relationships which enable the order process to run smoothly. You enjoy collaborating with people from different areas of the business to meet customer needs.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Oct 2021

Apprenticeship summary

  • Weekly wage

    £184.80 - £356.40

  • Working week

    8am - 5pm with flexible working hours available.

    Total hours per week: 40.00

  • Expected duration

    15 months

  • Possible start date

    26 Oct 2021

  • Date posted

    11 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

At Rencol you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 18 months.

Do you want to make a big difference to our world?  We may make small parts but the difference they have on peoples’ lives, is big.  Our products are used all over the world in many industries from slip clutch applications in electric car doors improving safety, to bearing mounts in motors improving efficiencies and saving electricity.

In this varied and rewarding role as a Customer Service Apprentice your core accountabilities will include: 

  • Ensuring that Health, Safety, Environment and Wellbeing are the number one priority, taking care of themselves, colleagues, and customers each day
  • Responds to customer enquiries, processes orders and contacts customers across multiple businesses regarding any changes to their order using a variety of communication methods
  • To work at a pace which provides a cost-effective service, and which allows customers to contact us easily and without delay
  • Contributes to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes
  • To always support colleagues, Team Coaches and Leadership team to make things happen and take action to build a high performing team

Requirements and prospects

Desired skills

  • Problem solving 
  • Experience of learning new IT systems and applications 
  • Agile and flexible, being able to move to new situations with ease 

Personal qualities

We’re looking for someone who gets excited about the thought of mastering a subject and is willing to spend a significant period of time continuing their development.  

  • Willingness to learn
  • Working with others and within a team
  • Taking responsibility for managing own work

Desired qualifications

Maths and English GCSE's or equivalent.

Future prospects

Ongoing learning and development.

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Our customers look to us to provide them with the highest quality, custom designed plain bearings and tolerance rings for use in an extensive range of applications. As bearing manufacturers, we supply sliding bearings, tolerance rings and spring energised bearings to high volume international Original Equipment Manufacturers (OEMs) and Tier One suppliers in various industries. With six R&D centres, 14 manufacturing sites and a presence in 19 countries worldwide, we work alongside engineers and customers wherever they may be.


Saint-Gobain Performance Plastic


Unit 16


BS34 5TB

You must have JavaScript enabled to view a map of the location


Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd

Alongside this job role, you also will be studying towards your:

  • Customer Service Practitioner Apprenticeship Level 2
  • Functional Skills in English and maths

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Click the link to apply!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Oct 2021