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Level 3 Customer Service Apprentice Hunters

Working in the Lettings team at Hunters Estate Agents (Crookes S10). Your role as Customer Advisor Apprentice will include carrying out a wide variety of duties including administration, customer service and working alongside a lettings team

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 09:00 - 17:30 and alternative Saturday's, 09:30 - 13:00.

    Total hours per week: 40.00

  • Expected duration

    21 months

  • Possible start date

    05 Oct 2021

  • Date posted

    09 Jun 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001721542

  • Positions

    1 available

Responsibilities will include:

  • Managing and setting up tenancy agreements
  • Setting the new tenant up on the referencing scheme and working on the tenancy details and agreeing a let
  • Dealing with landlord and the management of the property
  • Making sure that any repairs are dealt with in a timely manner
  • Telephone handling - internal and external customers
  • Filing
  • Archiving
  • General housekeeping
  • IT - use of Microsoft office suite and other systems
  • Producing documents
  • Maintain databases
  • Use company software to update property profiles
  • Handling payments from clients
  • Produce letters & correspondence

Requirements and prospects

Desired skills

  • Confident IT skills
  • Excellent communication skills, both face to face and over the phone

Personal qualities

  • Keen to pursue a career in Lettings/Estate Agency Industry
  • Ability to prioritise busy work loads
  • Smart appearance
  • Hardworking
  • Committed
  • Confident
  • Reliable

Desired qualifications

  • GCSEs at grades C/4 or above (or equivalent) in maths and English

Future prospects

  • Upon completion of the Level 3 apprenticeship you will be considered and welcomed to apply for any full or part time roles that we have available

About the employer

We are a long established successful Estate Agency and Lettings Agency business in Sheffield and Nationwide.

Employer

Hunters

Address

208

Crookes

Sheffield

S10 1TG

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Training

Training provider

INDEPENDENT TRAINING SERVICES LIMITED

Applications for this apprenticeship are being processed by Independent Training Services Ltd

Contact

Ella Canham 07816543029 ella.canham@ind-training.co.uk

Level 3 Customer Service Specialist Apprenticeship Standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

The apprenticeship standard consists of core knowledge, skills & behaviours. This is typically a 15-month apprenticeship which is delivered in partnership with the employer in the workplace. 

Examples of the knowledge, skills & behaviours covered can be seen below: 

Knowledge:

  • Business knowledge and understanding  
  • Customer journey knowledge 
  • Knowing your customers and their needs/customer insight 
  • Customer service culture and environment awareness 

Skills:

  • Business focused service delivery 
  • Providing a positive customer experience 
  • Working with your customers/customer insight 
  • Customer service performance 
  • Service improvement 

  Behaviours:

  • Develop self 
  • Ownership/responsibility 
  • Team working 
  • Equality 
  • Presentation 

Apprenticeship standards require apprentices to participate in a minimum of 20% off the job training during paid working hours, this will include time spent studying with the training provider and workplace training. 

Apprenticeship standards are assessed through an end point assessment (EPA), the EPA commences once the apprentice, employer and tutor all agree that the apprentice is ready and consists of 3 elements: 

  • Synoptic end test 
  • Portfolio 
  • Reflective discussion 

The apprenticeship outcome will be graded as a pass, merit or distinction.

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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