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Customer Service Accounts Assistant Apprentice Principle Estate Management Llp

Accurate recording of inbound and outbound communications (telephone calls, emails and and post). Monitoring of the Accounts teams emails and resolutions of queries/distribute emails to correct parties. Assisting in sending out correspondence for the Credit control manager.

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Closing date: 28 Jan 2022

Apprenticeship summary

  • Annual wage

    £10,000.00

  • Working week

    Monday to Friday, 9am - 5.30pm.

    Total hours per week: 37.50

  • Expected duration

    52 weeks

  • Possible start date

    31 Jan 2022

  • Date posted

    08 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001721223

  • Positions

    1 available

Principle Estate are looking to add to their ever-expanding team with an Accounts Assistant.

This role is customer services based, and the Apprentice will be responsible for:

  • Answering a high volume of calls
  • Liaising with clients and the Purchase ledger team
  • You will be a point of contact for a portfolio of properties
  • Work alongside the accounts team to resolve and queries and outstanding issues
  • You will learn how to work alongside the team in this busy Property management company

Requirements and prospects

Desired skills

  • Good computer skills (Outlook, Word, Excel)
  • Good communication skills are essential  
  • Strong administration skills
  • Pro active approach to problem solving

Personal qualities

  • Some experience working within a Customer services environment
  • Understanding of electronic and manual filing systems
  • Strength to work under pressure
  • Excellent time keeping and professional manner

Desired qualifications

  • Maths and English 9-4/A*-C GCSE or equivalent

Future prospects

  • Become a full time member of the team and progress within the company

Things to consider

  • Do you have all of the desired qualities?
  • Can you get to this location? 
  • Do you have the desired qualifications?

About the employer

Principle Is A Customer-focused Managing Agent Providing A Transparent Property Management Service to The Highest Standard Nationwide. Principle Estate Management is based in Birmingham and led by experienced Chartered Surveyors.

Employer

Principle Estate Management Llp

Address

137 Newhall Street

Birmingham

B3 1SF

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Training

Training provider

Protocol Consultancy Services

Applications for this apprenticeship are being processed by Protocol Consultancy Services

Contact

melanie judd 07908138907 mjudd@protocolgroup.co.uk

  • Customer Service Parctitioner Standard Level 2 Apprenticeship
  • Functional skills if needed

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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