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Customer Service Advisor Apprenticeship Connells Group

Are you looking to join a supportive company? Connells are looking for enthusiastic candidates to join them as part of their customer service apprenticeship!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage

    £13,644.00 - £18,532.00

  • Working week

    Monday - Friday

    Total hours per week: 40.00

  • Expected duration

    65 years

  • Possible start date

    27 Sep 2021

  • Date posted

    08 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    6 available

Connells Survey & Valuation Ltd is a panel management and surveying company that offers a national service to clients. Our main role is to provide mortgage valuation reports and support to our lender clients, the banks and building societies who provide the public with mortgages. We also provide more detailed survey reports for prospective purchasers.

The role of a Customer Service Advisor is multi-skilled incorporating working over a number of key teams within our Survey & Valuation Department.


- Case allocation in accordance with client / department requirements.

- Manage cases, liaising with clients for additional information and monitoring the case to ensure appointments are booked within service levels.

- Handling terms and conditions and reports for private customers.

- Provide full and accurate advice on different survey options.

- Contact key holders to book valuation / survey appointments within service level.

- Manage any post valuation queries (PVQ's) arising after the property has been inspected.

- Liaise with surveyors in relation to queries / escalations / report sign offs.

- Process fees from clients using the payment system.

- Log into call queues to assist all clients.

- Ensuring all tasks are correctly documented on the in house systems.

Requirements and prospects

Desired skills

  • Ability to multi task and actively use a variety of IT systems and resources
  • Use of Microsoft office
  • Previous telephone handling skills
  • Previous office experience desirable but not essential
  • Excellent written and verbal communication skills

Personal qualities

  • Advocate for the Company; exemplary attitude to work; professional
  • Demonstrates flexibility to meet the changing needs of our clients, the department and the company
  • Enjoys working under pressure, and responds well to deadlines
  • Organised and focused
  • Consistently exceeds client service expectations
  • Team player
  • Volunteers and positively contributes to enhancing team performance
  • Courteous, helpful, loyal and professional; proactive in finding solutions; goes the extra mile
  • Meticulous approach to work with a keen attention to detail
  • Will examine all aspects of a case before deciding on the best course of action
  • Pro-active in identifying and escalating issues
  • Excellent communicator
  • Can communicate on all levels and varies approach accordingly
  • Actively seeks self-development

Desired qualifications

Desirable - GCSE English and maths Grade C/4 or equivalent or above.

Future prospects

Ongoing support and progression.

Things to consider

The close date is only a guide, if a successful candidate is found the vacancy will close early.

About the employer

Connells Survey & Valuation offers over 30 years of trusted experience in the provision of residential property valuation and surveying services for both private home buying customers and corporate lender clients. We have held an ISO 9001:2015 Quality Assurance accreditation since 1998, which underlines our constant and continuing commitment to deliver quality service to our valued customers and clients. Regulated by the Royal Institution of Chartered Surveyors, we employ a large team of over 300 qualified and experienced chartered surveyors undertaking residential property valuation and survey inspections and reports for purchase and lending purposes across large parts of the UK.


Connells Group


Cumbria House 16 20

Hockliffe Street

Leighton Buzzard


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Training provider


Applications for this apprenticeship are being processed by Lifetime Training Ltd



Customer Service Practitioner Level 2 Functional Skills in Maths and English

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today