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Customer Service Apprentice FULCRUM AUTOMOTIVE SOLUTIONS LIMITED

We are a busy, fast growing and thriving Call Centre based in Leicester Forest East. We are looking for Customer Service Apprentices to join our team. Could this be you?

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Closing date: 21 Oct 2021

Apprenticeship summary

  • Weekly wage

    £150.00 - £200.00

  • Working week

    Monday - Sunday with shifts from 7.00am - 7.00pm (5 days a week) - only one day on a weekend (TBC) (We offer 30 - 40 hours per week to suit the applicant)

    Total hours per week: 30.00

  • Expected duration

    15 months

  • Possible start date

    28 Oct 2021

  • Date posted

    07 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001720584

  • Positions

    1 available

Based at Fulcrum Automotive Services Head Office, the Customer Service Apprentice will work within the team responsible for managing day to day inbound customer calls, e-mail requests and enquiries requesting service and processing requests via customer systems. You will also make outbound calls for various reasons. These services range from requests for information, through to the processing and fulfilment of various service requests.

Customers include both Corporate and Consumers clients. Contact with the customer is via the telephone or e-mail, requesting and recording information on bespoke windows based systems and using commercial software such as Excel.

Duties will include:

  • To provide a professional, accurate and friendly service to customers in terms of processing requests and assists in helping them with any query
  • To ensure the service offered to our customers is of the highest standard at all times
  • To adhere to all Company procedures
  • To adhere to the specific customer procedures and processes
  • To communicate any relevant information to the customer
  • Accurate completion of any associated system records or spreadsheet
  • Take relevant action, within authority levels, to resolve any queries within an agreed timescale following any relevant investigation
  • To communicate any relevant information or service issues to the Operations manager
  • Ensure that a professional and courteous image is portrayed at all times, both personally in attitude and appearance in the work place
  • To carry out any other reasonable request or duty as requested by the Manager

Requirements and prospects

Desired skills

  • Keyboard skills
  • Accuracy and an attention to detail
  • Organisation skills as well as the ability to maintain a tidy desk
  • The ability to remain focused and calm in all customer contact situations
  • Ability and desire to work within a team
  • The ability to work within an open plan contact centre
  • Good verbal communication skills

Personal qualities

A positive, friendly, confident and enthusiastic approach to their work.

Desired qualifications

GCSE (or equivalent) grade A*-C/9-4 in English and maths.

Future prospects

A training and development program has been developed with the aim of ensuring apprentices have clear training and development to allow them to feel confident and skilled to complete activities within their role and develop a range of skills and work based experience. This will be delivered on the job and through formal training either on or off site.

Progress will be mapped through regular one to one meetings, with agreed targets linked to completion of training, productivity, quality and resulting in acknowledgment and reward.

Things to consider

  • Performance related pay advantages.
  • Wage is £5.00 per hour: hours on offer 30 - 40 hours per week to suit the applicant

About the employer

Our company was established to provide efficient, expert solutions to meet the needs of UK businesses that have significant requirements to hire vehicles.

Our primary services cover the management of multiple vehicle rental suppliers on behalf of our clients.

This independent layer of management ensures that our clients receive a consistent customer service experience whilst achieving the commercial benefits from the use of multiple suppliers.

Our Goals:

  • To provide the best customer service possible
  • To maximise the revenue opportunities for our clients
  • To be the partner of choice for managing Vehicle Rental

Our management team offer the benefits of years of experience gained from previous positions within the vehicle rental and automotive industry.

Employer

FULCRUM AUTOMOTIVE SOLUTIONS LIMITED

Address

1

Oak Spinney Park, Ratby Lane

Leicester

LE3 3AW

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Training

Training provider

HEART OF ENGLAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Heart of England Training Ltd

Contact

Emma Stead 01788 820132 emma.stead@hoet.co.uk

  • Level 2 Customer Service Practitioner Standard
  • Functional skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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