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Customer Service Admin Apprenticeship Laser Process Ltd

You will be involved in Sales , Administration tasks, using the telephone and handling calls , data input, communicating with customers, filing and general office duties

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Closing date: 28 Feb 2022

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon – Fri between 08:00 & 18:00 some flexibility within these times

    Total hours per week: 37.50

  • Expected duration

    12 months

  • Possible start date

    04 Mar 2022

  • Date posted

    07 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Sales Admin

You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Responsibilities Include:

  • Processing orders via; email, phone & fax
  • Checking data accuracy on orders & quotes
  • Contacting clients to obtain missing information or answer queries
  • Liaise with the operations department to ensure timely deliveries
  • Maintain and update sales and customer records
  • Develop monthly sales reports
  • Communicate important feedback from customers internally
  • Ensure sales targets are met 
  • Report daily sales results

Requirements and prospects

Desired skills

  • Proven work experience as a Sales administrator or Sales support agent
  • Hands on experience with CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent organizational and multitasking skills
  • A team player with high level of dedication
  • Ability to work under strict deadlines

Personal qualities

  • Friendly/approachable
  • Confident
  • Good communicator
  • Good attention to the detail

Desired qualifications

GCSE or equivalent A-C 4/9 in both maths and English

Future prospects

Future role in the Sales team with progression for the right candidate

Things to consider

  • Travel
  • Hours

About the employer

Based in the Midlands, Laser Process is ideally situated to provide a nationwide service. With a highly experienced team, the company has built its reputation on providing a reliable, friendly service.

Laser Process is committed to investing in the latest laser cutting technology. Our skilled team use 'state of the art' high speed laser cutters, plus CNC press brake bending machinery. We provide a consistently accurate laser cutting service, from one off to full scale production quantities.


Laser Process Ltd


Upper Keys Park


WS12 2GE

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Training provider

Performance Through People

Applications for this apprenticeship are being processed by Performance Through People


The Apprenticeship works 01922 651100

  • Customer Service Practitioner L2 Standards
  • Maths and English functional skills if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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