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Customer Service Apprentice SURFACE MAGIC REPAIRS LTD

The role will be to assist in the efficient operation of the customer services department. Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and to provide general day-to-day assistance in relation to all customer bookings and the customer services.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Dec 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 08:30 - 16:30.

    Total hours per week: 38.00

  • Expected duration

    17 months

  • Possible start date

    20 Dec 2021

  • Date posted

    04 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

SurfaceMagic is an approved supplier to companies, particularly in the construction, facilities management, and insurance sectors.  An exciting and progressive opportunity to join the team as a Customer Service Apprenticeship.

Key responsibilities will include:

  • Help maintain paperwork and computer systems
  • Help answer inbound customer service calls and distribute
  • Help managing some client enquiries
  • Help make some ‘client feedback’ outbound calls
  • Help maintain all clients correspondence and booking records accurately and efficiently via the company database (computerised and paper based)
  • Assist with new client on boarding, account set ups, including assisting the accounts department with new client paperwork
  • Assist with filing, photocopying, shredding, dealing with the incoming and outgoing post, and other general admin functions
  • Hep convert customer enquiries into bookings using a range of influencing, and listening skills
  • Assist in client rebooking’s
  • Support the technical team’s diary bookings
  • Engage with potential clients and share our passion for the service that we offer

Requirements and prospects

Desired skills

  • Keyboard, computer, and administrative skills - Standard Computer skills (email, Word, Excel, etc.)
  • Good communication skills and a good telephone manner

Personal qualities

  • Willing to learn
  • Insightful
  • Ability to work as part of a team
  • Helpful and friendly
  • Organised with the ability to manage a high volume and varied workload in a busy fast-paced environment

Desired qualifications

GCSEs at grades D/3 or above (or equivalent) in maths and English.

Future prospects

Progression to become a Customer Services Manager in the future.

Things to consider

Please be aware you will be working in the company and will also be required to attend Alliance Learning for the Day release training.

About the employer

Surface Magic Repairs are leading experts in the field of damaged surfaces.
 When a surface in a property is damaged, replacement is not the only option. We repair and restore damaged surfaces back to their full glory, meaning you avoid the hassle, expense, and disruption.

Our repair experts cover all over the North West, Cheshire and North Wales repairing cracks, chips, scratches, stains and much more. We can repair laminate, marble, granite, wood, bricks, and stone, literally ANY hard surface.

We work in ALL sectors, from homeowners, housebuilders, hotels, letting agents, landlords, facilities management companies, retail and even holiday parks. Wherever there is a damaged surface we can repair it.




Nelson Mill

Gaskell Street



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Training provider


Applications for this apprenticeship are being processed by Alliance Learning


Recruitment Team 01204 677888

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please register your details on our website and a member of our dedicated team will contact you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 16 Dec 2021