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Apprentice Receptionist Eastfield Medical Centre

Eastfield Medical Surgery have an excellent opportunity available for a hardworking and motivated individual to join their busy surgery as an apprentice Receptionist. The ideal candidate will be passionate about patient care and will have a caring personality.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage

    £161.25

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Opening times are between 8.00am and 6.30pm. The successful applicant will work in variable shifts around these start and finish times.

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    03 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001719728

  • Positions

    1 available

The role will predominantly involve working on reception, duties will include:

  • Greeting patients
  • Checking in patients for appointments and directing them appropriately
  • Making patient appointments
  • Registering new patients
  • General enquiries
  • Prescription requests
  • Answering incoming calls
  • General enquiries
  • Documenting requests for home visits
  • Transferring incoming calls to relevant colleagues
  • Ringing out to patients to arrange reviews and appointments

Requirements and prospects

Desired skills

  • Have good communication and interpersonal skills
  • Have a good telephone manner
  • Able to deal efficiently with patients face-to-face
  • Work well in a team
  • Good attention to detail
  • Handle confidential information and be fully compliant with data protection policies
  • Excellent ICT skills

Personal qualities

  • Enthusiastic and willing to learn
  • Well presented at all times
  • Reliable and trustworthy
  • Self-motivated
  • Confident
  • Have a helpful and proactive approach to work

Desired qualifications

  • Candidates will ideally have a minimum of 3 GCSEs (or equivalent) grades A*-C/9-4, including English and maths

Future prospects

  • Successful completion of this Apprenticeship can lead to a full time permanent position with the practice

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Eastfield Medical Centre is a busy and growing Medical Practice located in Eastfield on the outskirts of Scarborough. The work involved here is both demanding and varied. We have a friendly team of staff, who are professional and helpful to clients and colleagues alike.

Eastfield Medical Centre aims to provide patients with high quality personal health care.

They aim to treat people the way in which we would want to be treated ourselves and are committed to the development and training of staff to ensure the patients are given up to date evidence based care.

Employer

Eastfield Medical Centre

Address

14

High Street

Scarborough

YO11 3LJ

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Training

Training provider

CRAVEN COLLEGE

Applications for this apprenticeship are being processed by Tyro Training Ltd

Contact

Apprenticeship Team 01723 588072 apprenticeshipsscarborough@craven-college.ac.uk

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Functional Skills English and maths (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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