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Office Administrator & Telemarketing Support Apprenticeship ADVATECH HEALTHCARE EUROPE LIMITED

The office administrator covers a broad spectrum of functions and serves as the primary business administration support function. This includes ensuring the appropriate maintenance of files, records, office equipment and other tasks detailed in the main vacancy description.

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Closing date: 17 Sep 2021

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Working week is between Monday to Saturday. Candidate will be given a Monday or Friday off in lieu of working Saturday. Extra £20 will be given for working a Saturday and this day, will be working from home.

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    27 Sep 2021

  • Date posted

    07 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001719325

  • Positions

    1 available

The office administrator covers a broad spectrum of functions and serves as the primary business administration support function. This includes ensuring the appropriate maintenance of files, records, office equipment; supporting the Directors and other staff by carrying out common office duties.
Maintaining a positive and friendly company image as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.

Essential Duties:

  • Day to day admin support to the team. Answer phone and emails when enquiries come in
  • Log relevant details and book in jobs or transfer as required
  • PA support to Directors when required
  • Manages correspondence by answering emails and sorting mail
  • Assists in planning and arranging events, including catering
  • Support Manager in expenses and billing cycles
  • Assist with cold calling of businesses and follow up calls to existing clients
  • Draft, format, and prints relevant documents
  • Maintains stock lists and orders office supplies as needed
  • Interacts with directors and carries out their requests
  • Creates agendas and takes meeting notes
  • Assists in purchase orders and invoicing
  • Support Management with HR / inductions when required
  • Maintain confidentiality of sensitive information
  • Manages outgoing post and records data on special deliveries
  • Photocopying and filing appropriate documents as required
  • Events and ad-hoc marketing including social media and websites when required

Requirements and prospects

Desired skills

  • Prior office administration work preferred but not essential
  • Attention to detail
  • Ability to work without supervision
  • Excellent time management
  • Exceptional communication and customer service skills
  • Excellent computer skills - proficient in all Microsoft packages
  • Strong prioritisation and organisational skills
  • Able to handle confidential and sensitive matters/communication
  • Strong presentation skills
  • Ability to multi-task 
  • Sales and customer service skills
  • Organisational skills
  • Working in a flat line structure as part of a growing team and business

Personal qualities

  • Punctual and presentable
  • Enjoy their work
  • Good sense of humour
  • Ambitious and driven
  • Hard working 

Desired qualifications

  • Minimum GCSE 5  A-C GCSE grades (8-4, equivalent and above) in maths and English, essential for the higher communication skills required as part of the role. 
  • A level/BTECs in Business or IT preferable but not essential

Future prospects

  • A permanent position is available for the right candidate, but this is not always guaranteed

Things to consider

Hippo is a 24 /7 operation, help provide office cover Monday to
Saturday 9:00 till 17:00 in our Benfleet office.

Consistently provide friendly, courteous assistance exceeding customer expectations every day, which includes building and maintaining, healthy professional relationships with clients, staff and other NHS agencies.

Support and contribute to a safe, clean environment for staff and clients.
Candidate expected to work 2 Saturdays a month (from home and extra £20 added to their salary) thereafter, one Saturday every 3 weeks. 


About the employer

Advatech Healthcare Europe Limited offers technology and support that facilitates round the clock, UK-wide access to services for corporate, insurance or self-paying clients in the following sectors:

  • Healthcare assessment and management
  • Diagnostics (Laboratories and Radiology)
  • Pharmacies
  • Healthcare Logistics
  • Medical transport and repatriation
  • Healthcare and management training
  • Healthcare R & D

The provision of services includes access to NHS and private sector organisations in England, Scotland, Wales, Northern Ireland and the rest of the British Isles. The technology platform is easy to download on iOS and Android mobile devices and offers a wide choice of access to immediate health care services.

Employer

ADVATECH HEALTHCARE EUROPE LIMITED

Address

Unit 2 4

677

High Road

Benfleet

SS7 5SF

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Training

Training provider

Crown Vocational Training Ltd

Applications for this apprenticeship are being processed by Crown Vocational Training

Contact

Sophie Chowdhury 01702597499 schowdhury@crownvt.co.uk

Customer Service Practitioner standard.

  • Candidate will use an online learning platform for self-study and off the job learning to work through modules set by the Tutor
  • Candidate will work towards an End Point Assessment and this will be triggered after 12 months in learning
  • Online/physical visits from the Tutor once a month to provide knowledge and support 

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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