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Customer Business Support Apprentice South Western Housing Society

You will deal with a wide variety of enquires from residents, as well as supporting the operations team. This will include administering repairs of homes, organising gas servicing & other compliance monitoring, collection of low-level rent arrears, preparing tenancy paperwork, maintaining databases and other admin tasks to support the Partnership.

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Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.70 to £311.85

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday times TBC.

    Total hours per week: 35.00

  • Expected duration

    13 months

  • Possible start date

    01 Nov 2021

  • Date posted

    01 Jun 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Purpose of Job.

To provide a comprehensive business support to the staff and customers of Willow tree Housing Partnership (WTHP) in line with its agreed vision, mission and objectives.

Key Areas of Responsibility:

  • To provide a comprehensive frontline service to callers, providing information and assistance on all aspects of the service, seeking to find solutions at first point of contact
  • To fulfil all administrative functions of WTHP efficiently and effectively
  • To ensure all records and document management systems are updated and cleansed in a timely manner
  • To provide an effective reception service to visitors to the offices
  • To support the facilitation of meetings and events

Requirements and prospects

Desired skills

  • Good written and verbal communication skills
  • A strong commitment to customer service
  • Competent in use of IT including Word, Excel and data input
  • Ability to prioritise and work in a flexible manner
  • Ability to deal with vulnerable people

Personal qualities

  • Empathetic
  • Flexible & Responsive
  • Good people skills
  • Curious
  • Team player

Desired qualifications

GCSE maths and English grade 4-9 or equivalent.

Future prospects

Previous apprentices have gone on to fill permanent roles within the Partnership, such as Finance Manager, Housing Officer and Senior BSA.

About the employer

  • SWHS - Trading As - Willow Tree Housing Partnership is a social housing provider. We have 600 properties in the South West. Our main business is renting properties to people who cannot afford to buy or rent in the private sector
  • We ensure that our properties are improved and maintained to a high standard for example, dealing with tenant repairs and providing new kitchens and bathrooms
  • We have a turnover of £3m which comes from the rents we charge to our tenants
  • We are continuing to build new homes in villages and small towns in Somerset and Devon
  • We manage all our homes from our office in Rooksbridge including letting vacant properties, resolving problems such as anti-social behaviour and collecting rents and service charges


South Western Housing Society


Eastbridge House

Pill Road


BS26 2TN

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Training provider


Applications for this apprenticeship are being processed by Weston College


Jane Deane 01934 411663

  • Customer Service Practitioner Level 2 Standard
  • 20% Off the job training
  • Regular contact from Regional Trainer Assessor
  • Monthly workshops
  • In house training
  • Functional Skills in maths and English if not previously attained

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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