Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Business Support Apprentice South Western Housing Society

You will deal with a wide variety of enquires from residents, as well as supporting the operations team. This will include administering repairs of homes, organising gas servicing & other compliance monitoring, collection of low-level rent arrears, preparing tenancy paperwork, maintaining databases and other admin tasks to support the Partnership.

Sign in to apply

Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

    £161.70 to £311.85

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday times TBC.

    Total hours per week: 35.00

  • Expected duration

    13 months

  • Possible start date

    01 Nov 2021

  • Date posted

    01 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001718100

  • Positions

    1 available

Purpose of Job.

To provide a comprehensive business support to the staff and customers of Willow tree Housing Partnership (WTHP) in line with its agreed vision, mission and objectives.

Key Areas of Responsibility:

  • To provide a comprehensive frontline service to callers, providing information and assistance on all aspects of the service, seeking to find solutions at first point of contact
  • To fulfil all administrative functions of WTHP efficiently and effectively
  • To ensure all records and document management systems are updated and cleansed in a timely manner
  • To provide an effective reception service to visitors to the offices
  • To support the facilitation of meetings and events

Requirements and prospects

Desired skills

  • Good written and verbal communication skills
  • A strong commitment to customer service
  • Competent in use of IT including Word, Excel and data input
  • Ability to prioritise and work in a flexible manner
  • Ability to deal with vulnerable people

Personal qualities

  • Empathetic
  • Flexible & Responsive
  • Good people skills
  • Curious
  • Team player

Desired qualifications

GCSE maths and English grade 4-9 or equivalent.

Future prospects

Previous apprentices have gone on to fill permanent roles within the Partnership, such as Finance Manager, Housing Officer and Senior BSA.


About the employer

  • SWHS - Trading As - Willow Tree Housing Partnership is a social housing provider. We have 600 properties in the South West. Our main business is renting properties to people who cannot afford to buy or rent in the private sector
  • We ensure that our properties are improved and maintained to a high standard for example, dealing with tenant repairs and providing new kitchens and bathrooms
  • We have a turnover of £3m which comes from the rents we charge to our tenants
  • We are continuing to build new homes in villages and small towns in Somerset and Devon
  • We manage all our homes from our office in Rooksbridge including letting vacant properties, resolving problems such as anti-social behaviour and collecting rents and service charges

Employer

South Western Housing Society

Address

Eastbridge House

Pill Road

Axbridge

BS26 2TN

You must have JavaScript enabled to view a map of the location


Training

Training provider

WESTON COLLEGE OF FURTHER AND HIGHER EDUCATION

Applications for this apprenticeship are being processed by Weston College

Contact

Jane Deane 01934 411663 jane.deane@weston.ac.uk

  • Customer Service Practitioner Level 2 Standard
  • 20% Off the job training
  • Regular contact from Regional Trainer Assessor
  • Monthly workshops
  • In house training
  • Functional Skills in maths and English if not previously attained

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.