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Apprentice Receptionist BUXTON CRESCENT LIMITED

You will be a port of call for visitors to the hotel, spa and/or restaurant and a first impression of the organisation. You will work towards a Level 2 Customer Service Practitioner apprenticeship standard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 30.00

  • Expected duration

    18 months

  • Possible start date

    04 Oct 2021

  • Date posted

    17 Jun 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001717853

  • Positions

    1 available

Guest services:

  • Ensure that all guests receive a warm welcome, and therefore a first impression which illustrates a professional and friendly manner while being polite and courteous at all times
  • To acknowledge all guests within 5 seconds, either through speech or with positive facial expressions such as a smile
  • To be a point of contact for all hotel guests and to deal with all situations in a polite and courteous manner
  • Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
  • To answer all queries from guests or where applicable, direct them to the appropriate member of staff or department
  • Listen to regular feedback from the guest service standards, to improve consistently improve standards
  • Say hello to any guests or colleagues you meet as you walk around the hotel

Daily duties:

  • Maintain the appearance of the front desk to meet the Hotel Standards and to ensure the agreed standards, as set out in the Standard Operating Procedure Manual, are adhered to, and maintained at all times through the shift
  • Implement good reservation handling incorporating maximising our occupancy and availability
  • Make every effort to increase Room Sales and to obtain the best possible rate, remembering to liaise with Reservations who will have offered the “rate of the day”, especially weekend
  • Be aware of the hotel availability and rates to upgrade and upsell and ensure that every opportunity to maximise room sales is taken and no “chance” business is turned down when the hotel has rooms to sell
  • To ensure that the correct rooms are allocated to the VIPs and guests according to correspondence and request in the absence of the FOH Manager To check guest in and out of the system quickly and efficiently
  • To answer the phones within three rings and to transfer any calls as necessary with an appropriate talk line
  • To ensure that the hotel has the correct information and requirements for all guests as they check in
  • To upsell whenever appropriate by offering upgrades or a booking in the Restaurant
  • To have a full understanding of all room types, location, views, configurations, and hotel facilities and manage any overbooking situation and that the correct decision is made, and then if a book out is necessary to ensure the correct procedure is followed

General duties:

  • Always arrive on time
  • Be flexible in your working hours
  • Present a professional, friendly, and efficient impression of the hotel at all times
  • Be fully conversant with all facilities and service provided within the hotel for upselling and promoting purposes when the opportunity arises
  • Ensure the company standards of dress code, personal appearance and hygiene is always adhered to at all times
  • To wear the correct uniform, in good condition whilst on duty and in the hotel and to take responsibility for the uniform whilst off-duty Attend all the relevant training and departmental meetings as and when required
  • Answer the company telephone according to the company standards
  • Develop and maintain good working relationships with your colleagues creating a team that works well together
  • Be conversant with the responsibilities and duties of staff and management duties of the hotel Conserve energy by turning off equipment and lights when not in use
  • Have a thorough knowledge of and adherence to the law with regard to the following company regulations

Any other duties that befit your role. Full training will be provided.


Requirements and prospects

Desired skills

  • Good communication skills

Personal qualities

Polite, courteous, reliable, timely, and a smart appearance.

Confident in answering the phone and conversing with visitors to the hotel, spa and/or restaurant.

Desired qualifications

Ideally GCSEs at grades C/4 or above (or equivalent) in maths and English, there is a possibility to study towards these qualifications as part of your apprenticeship.

Future prospects

There is excellent potential for permanent employment upon the successful completion of your apprenticeship.

Things to consider

Please consider how you will get to work each day.


About the employer

The Buxton Crescent Hotel & Thermal Spa is in situated an idyllic location within Buxton, the historic Spa town is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as “the gateway to the Peak District National Park”.

The recently opened Buxton crescent is an Historic iconic grade 1 listed building, it is one of the most architecturally significant buildings in the country. “The crescent was the centrepiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian Spa town in Buxton, originally having two hotels and lodges. The Hotel has a stunning Restaurant, bar and incorporates the magnificent Assembly rooms, Card room, and conference meeting rooms for business meetings and Weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.

Employer

BUXTON CRESCENT LIMITED

Address

The Crescent BUXTON CRESCENT

The Crescent

Buxton

SK17 6BQ

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Training

Training provider

UNIVERSITY OF DERBY

Applications for this apprenticeship are being processed by University Of Derby

Contact

Kath Ferns 0800 0740099 feapprenticeships@blc.ac.uk

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please apply through Buxton & Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2021