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Customer Support Administrator Apprentice Trinity (Estates) Property Management Limited

This person will be Responsible for providing consistent and efficient Administrative Support for the Customer Support Function.

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Closing date: 02 Oct 2021

Apprenticeship summary

  • Annual wage

    £11,310.00

  • Working week

    Monday to Friday 09.00-17.15 (60 min unpaid lunch break).

    Total hours per week: 36.25

  • Expected duration

    12 months

  • Possible start date

    05 Oct 2021

  • Date posted

    26 May 2021

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC001716673

  • Positions

    1 available

This person will be Responsible for providing consistent and efficient Administrative Support for the Customer Support Function.

The post Reports to the Customer Support Team Manager (Customer Service Function)

  • Update information accurately on the PropMan data base and all appropriate files etc.
  • Complete mail merges
  • Learn to work effectively as part of a team as well as on own initiative, developing excellent communication skills
  • Provide general administrative support
  • Learn to apply a range of skills to provide an excellent service to customers, including handling phone calls, responding to emails and assisting with ad hoc administrative tasks
  • Communicate with internal and external customers, employees and other individuals to answer and disseminate information
  • Operate office machines, such as photocopiers, scanners and computers etc.
  • Open, sort and route incoming / outgoing mail, emails and other enquiries
  • Learn how to work towards KPIs and SLAs and about meeting business objectives
  • Start to build strong working relationships with different departments and external suppliers
  • Learn how to deal with all queries in an effective and efficient way

Requirements and prospects

Desired skills

  • The ability to communicate effectively with a wide range of people, through a range of media – phones, email, letters, etc.
  • Excellent communication skills both written and verbal
  • Understand the need for accuracy and have excellent attention to detail
  • Ability to deal effectively with telephone calls and at ease talking to a range of individuals

Personal qualities

  • An enthusiastic ‘can do’ positive approach
  • Understand the necessity for confidentiality
  • Comfortable working on your own and as part of a team
  • Be an effective team player and understand the role of teamwork in providing a quality service
  • A desire to learn, succeed and make a significant and successful contribution to the department

Desired qualifications

  • Ideally educated to GCSE (or equivalent) standard, with minimum grades A*-C/9-4 in English & maths
  • Ideally possess knowledge of the residential property management sector including related industry legislation and best practice

Future prospects

  • The opportunity to gain a Level 3 qualification in Customer Services 

Things to consider

  • They can commute to the office in a reasonable time frame even with national lockdown eases and the usual traffic returns on the road etc.

About the employer

Trinity is a privately owned property management company, operating across England and Wales, committed to providing high quality and cost-effective service charge solutions for both your property and your community. We achieve this by delivering a responsive and straightforward service through our professional and localised teams. Managing a full range of residential property across England and Wales from small blocks of flats to large city centre apartment developments; mixed estates of houses and flats, refurbished country houses and cul-de-sacs of freehold houses. We have more than 46,000 homes already committed to management. Locally based Estate Managers supported by a dedicated management team are assigned to each development, meaning you receive faster response rates along with local knowledge and an understanding of needs. Regular site visits ensure the correct standards are maintained, and any management issues can be dealt with quickly.

Employer

Trinity (Estates) Property Management Limited

Address

Vantage Point

Mark Road

Hemel Hempstead

HP2 7DN

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Training

Training provider

RIVERSIDE TRAINING LIMITED

Applications for this apprenticeship are being processed by Riverside Training Ltd

Contact

Ryan Stone 01432 678898 ryan.stone@riverside-training.co.uk

  • Job Specific
  • Customer Service Specialist Level 3
  • Functional Skills (if required)

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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