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Business Support Apprentice FLEET OPERATIONS LIMITED

Fleet Operations are proud to be recognised as one of the UK’s leading independent fleet management companies. We are looking to recruit an apprentice to provide administrative and customer service support with a specific focus on back of house activities related to invoice validation, fines management and reporting.

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Closing date: 13 Feb 2022

Apprenticeship summary

  • Annual wage


  • Working week

    09:00-17:30 Monday - Friday, 1 hour lunch

    Total hours per week: 37.50

  • Expected duration

    18 months

  • Possible start date

    16 Feb 2022

  • Date posted

    26 May 2021

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

  • Provide administrative and customer service support with a specific focus on back of house activities related to invoice validation, fines management and reporting
  • Analyse large quantities of financial data to identify errors and inconsistencies
  • Data entry and data quality management, highlighting or correcting any errors or omissions
  • Ensure contractual requirements are met in full, demonstrated through KPI performance, ensuring that we meet our client SLAs at all times
  • Efficiently resolve or escalate enquiries or complaints, with a focus on delivering the best possible outcome for the client/driver
  • Collaborate with team members to ensure all client contracts are supported effectively

Requirements and prospects

Desired skills

  • Intermediate MS Office skills – esp. Excel, Outlook
  • Advanced excel skills (vlookup, pivot tables etc.)
  • Strong data analysis and interpretation
  • Ability to work independently to tight deadlines
  • Motivated to support the team to meet clients SLA’s / KPI’s
  • Strong verbal and written skills
  • Attention to detail
  • Document management skills

Personal qualities

  • Enjoys working in a fast paced environment
  • Is able to make decisions with limited information
  • Can follow pre-defined processes and business systems to achieve specified outcomes
  • Can adapt their approach to meet a variety of client specific requirements
  • Is tenacious and persistent in following up actions to achieve the required result
  • Can work with autonomy with limited supervision and deliver consistent, high quality results
  • Enjoys working with others in a close-knit team
  • Highly analytical mind-set

Desired qualifications

  • GCSE grade A*-C/9-4 in maths and English or equivalent

Future prospects

Completion of the apprenticeship could lead to a permanent position for the right person.

About the employer

We provide tailored fleet management solutions and outsourcing for SME, corporate and international clients. Irrespective of your fleet size, or the services we deliver to you, you’re in the hands of a market leader with a unique blend of USPs.





Fleet House

Maries Road, Silverdale Business Park



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Training provider

Newcastle-under-Lyme College & Stafford College

Applications for this apprenticeship are being processed by Newcastle-under-Lyme College & Stafford College


The Apprenticeship Hub 01782 254287

L3 Business Administrator

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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