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Apprentice Receptionist/Administrator Dr Glyn Stockton & Dr Louise Thompson

Oversee the smooth running of reception and the waiting room, and the efficient administration of all related processes, for example, appointment management, greeting patients, prescriptions and claims in order to support the work of the GPs.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021

Apprenticeship summary

  • Weekly wage

    £129.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    You will work various shifts on a rota basis to cover the practice opening hours which are Mon-Fri 8.00am-7.00pm with 30-60 minutes for lunch.

    Total hours per week: 30.00

  • Expected duration

    16 months

  • Possible start date

    01 Nov 2021

  • Date posted

    25 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001716048

  • Positions

    1 available

Duties will include:

  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Comply with all systems for data security and protection, including back-up

Requirements and prospects

Desired skills

  • Professional telephone manner
  • Respect for patient confidentiality
  • Excellent written and communication skills

Personal qualities

  • Punctual and reliable
  • Strong attention to detail
  • Enthusiastic and driven to succeed
  • Team player with a flexible approach to work

Desired qualifications

You will ideally already have achieved a minimum of 5 GCSEs at grades C/4 or above (or equivalent) including maths and English.

Future prospects

Upon successful completion of the apprenticeship there is likely to be an opportunity for permanent employment and career progression with this employer.


About the employer

The Hive is a forward-thinking medical practice based in Middleton. Since Dr Stockton and Dr Thompson formed their partnership in 2008 the practice has grown from caring for 1800 patients to circa 5000 patients. Known as a friendly practice with a community feel, a positive reputation has accompanied our growth in size.

Employer

Dr Glyn Stockton & Dr Louise Thompson

Address

Clough Street

Manchester

M24 2YJ

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Training

Training provider

BURY COLLEGE

Applications for this apprenticeship are being processed by Bury College

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

College attendance may be required for Functional Skills.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College Apprenticeship Team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Oct 2021