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BMW Recall Administrator - Apprenticeship BCA FLEET SOLUTIONS LIMITED

Remit are pleased to be recruiting on behalf of BCA for someone to join their team at Geddington Road, Corby NN18 8ET. You will undertake a Customer Service Practitioner Level 2 apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Sep 2021

Apprenticeship summary

  • Weekly wage

    £182.70

  • Working week

    40 hrs per week; Mixture of 8.30am-5pm and 9am-5.30pm - 30 mins lunch.

    Total hours per week: 40.00

  • Expected duration

    13 months

  • Possible start date

    27 Sep 2021

  • Date posted

    26 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001715770

  • Positions

    1 available

The role is to support the refurbishment services currently offered to BMW UK out of BCA's Corby site. Their Upper Heyford site will be providing technical assistance to complement this programme and the postholder will ensure this is effectively managed and coordinated between both sites.

Duties will include but not be limited to;

  • Liaising with and maintaining a professional point of contact with the stake holders to ensure proactive communication is maintained throughout the process between internal and external stake holders
  • Use third party system to process timely and accurate updates
  • Liaise with transport and site managers to effectively manage infantry between both sites
  • Provide reporting to show vehicle status while warranty is being carried out
  • Update Evolution to ensure the effective management of vehicle in process
  • Work between sites to ensure processes are robust and where necessary change to support the programme
  • To monitor and manage mileage verification fails ensuring that issues are communicated and resolved in a timely manner

Office/Smart wear, limited parking available


Requirements and prospects

Desired skills

  • Competent at Excel
  • Excellent written communication skills
  • Must be able to work on numerous tasks and challenges at the same time,
  • strong organisation skills required
  • Be analytical and solve problems
  • Experienced in meeting deadlines and working to KPI
  • High level of overall computer literacy

Personal qualities

  • Positive and professional attitude at all times
  • Ability to communicate at all levels internally and externally

Desired qualifications

  • GCSE, or equivalents, grade 4 (C) or above in English and maths

Future prospects

  • With BCA there may be the opportunity for a full, time permanent role on completion of the apprenticeship

Things to consider

  • Can you manage on the salary?
  • Are you able to commit to the period of the apprenticeship (13 months)?
  • Can you travel to work easily?

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates


About the employer

UK's leading vehicle remarketing business connecting buyers and sellers.

Employer

BCA FLEET SOLUTIONS LIMITED

Address

2

Geddington Road

Corby

NN18 8EZ

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Training

Training provider

REMIT GROUP LIMITED

Applications for this apprenticeship are being processed by Remit Ltd

Contact

Carol Callam

Good or bad customer service can make or break a business. In this day and age organisations recognise the importance of good customer service; and focus on developing this within their workforce. As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2. On successful completion, you will receive:

  • Level 1 / Level 2 Functional Skills in English & maths (if required)
  • Level 2 in Customer Service

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

Please click on the link below to apply:

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Sep 2021