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Customer Service Administrator Apprentice J D Uk Ltd

You will be processing customer requests, producing purchase orders & internal documents on Excel, arranging deliveries and advising/liaising with customers & internal team members within other departments.

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Closing date: 17 Oct 2021

Apprenticeship summary

  • Weekly wage

    £169.85

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday, 08:00 -17:00 and Friday, 08:00 - 16:30.

    Total hours per week: 39.50

  • Expected duration

    15 months

  • Possible start date

    28 Oct 2021

  • Date posted

    21 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001715140

  • Positions

    2 available

Typical day to day duties will include: 

  • Administration of orders and queries from customers
  • Filing
  • Answering of the telephone
  • Working closely with external sales team
  • Assist with planning deliveries

Requirements and prospects

Desired skills

  • Excellent customer service skills
  • Good telephone manner and communication skills
  • Computer literate
  • Good level of common sense

Personal qualities

  • Hardworking and punctual
  • Excellent team player
  • Trustworthy and committed
  • Ability to keep calm under pressure
  • Friendly and approachable

Desired qualifications

  • GSCEs at grades C/4 or above (or equivalent) in English and maths

Future prospects

  • Development and progression within the company is a possibility for the right candidate

Things to consider

  • The candidate must be able to commit to completing an Intermediate Level Apprenticeship standard through half day release, whilst fulfilling the job role
  • Candidates will be required to have an interview and complete assessments for maths and English with the National Business College

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

JD (UK) Ltd are the official UK distributor for the popular Avanti garage door opener range. Avanti have built a great reputation for affordable, durable and reliable motors suitable for lifting sectional garage doors as well as up and over style steel doors.

Employer

J D Uk Ltd

Address

Low Mill Lane

Dewsbury

WF13 3LN

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Training

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Applications for this apprenticeship are being processed by National Business College

Contact

Kirsty Longley 01484 430433 kirsty@nationalbusinesscollege.co.uk

Customer Service Practitioner Level 2 Apprenticeship Standard:

  • Functional skills in English and maths (if required)
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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