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Customer Service Apprentice STUART HALL & CO LIMITED

An apprentice is required to work as part of the Payroll/Administration team within our head office. Duties will include answering the phone and meeting clients as they enter the office. The role will also include setting up new client files, processing payroll including dealing with HMRC and pension companies, and admin duties within the office.

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Closing date: 30 Sep 2021

Apprenticeship summary

  • Weekly wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    04 Oct 2021

  • Date posted

    21 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • Dealing with clients as they enter the office
  • Answering calls and directing these through the office appropriately
  • Managing a portfolio of client payroll schemes
  • Dealing with HMRC and Companies House
  • Ensure Auto Enrolment Pensions are adhered to
  • Dealing with daily post/filing
  • Ensuring new client procedures are followed
  • Digitisation of client folders
  • Any other administrative duties needed within the office

Requirements and prospects

Desired skills

  • Excellent customer service & friendly approach
  • Experience with Microsoft Office/Word/Excel
  • Organisational Skills
  • Team working

Personal qualities

  • Friendly
  • Enjoy working as part of a team
  • Good communication skills, both face to face and on the phone.
  • Well presented
  • Hard working
  • Dedicated

Desired qualifications

  • 5 GCSE's (or equivalent) grade 9-4 / A*-C including maths and English would be essential.  A Levels would be an advantage but not essential

Future prospects

  • A permanent position as Receptionist/Admin Assistant/Payroll Assistant

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Stuart Hall & Co is an accountancy practice with a difference.

Established by Stuart in 2009, the business has grown strategically due both to its well-deserved reputation of providing the best service for the client and nurturing staff through our internal training programmes.

Within our team of 15 all of the staff are passionate and dedicated to offering excellent customer service. We believe that accountancy is about more than just adding up numbers. We have offices in Bishop Auckland, Stockton and Newton St Boswells (Scotland) and this role will be based at Bishop Auckland.




Unit 1

Hutton Close

Bishop Auckland

DL14 6XG

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Training provider


Applications for this apprenticeship are being processed by East Durham College


Emma Norbury 0191 5185587

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam.
  • Preparation for End Point Assessment.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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