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Customer Service Apprentice NEW RIVER HEALTH

An apprentice is required to deliver a professional, timely, efficient and friendly service to our patients, staff and stake holders both internal and external. This is a fantastic opportunity for the right candidate.

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Closing date: 05 Oct 2021

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday, 7.5 hours per day over 4 days. Core opening hours are 8am to 6:30pm

    Total hours per week: 30.00

  • Expected duration

    12 months

  • Possible start date

    19 Oct 2021

  • Date posted

    20 May 2021

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

Duties will include:

  • To deal with patients in person, on telephone and electronic media to process all incoming queries, make appointments, deal with test results and other medical record info
  • To provide support and assist where possible in answering and resolving day to day queries
  • To maintain all patient records and documentation with accurate recording
  • To maintain online patient records
  • Adminstrative tasks such as opening the post, answering the telephone and responding to emails
  • Throughout the apprenticeship, to acquire exceptional customer service skills, seeking advice from the wider team where in doubt and gain confidence in resolving queries to a satisfactory conclusion referring them up the line
  • To comply at all times with the letter and spirit of the Surgery’s Confidentiality policy, Health, Safety & Environmental Policy, Equality & Diversity Policy and other policies as set out in the staff handbook
  • Carry out such other duties as are reasonably requested by the jobholder’s line manager from time to time

Requirements and prospects

Desired skills

  • Good communicator
  • Excellent work ethic
  • Flexibility (taking on overtime)
  • Customer Awareness (Responsive to the needs of the customer and aim to deliver customer satisfaction)

Personal qualities

  • Friendly
  • Teamwork skills
  • Can do attitude

Desired qualifications

Grades A-D (9-3) in maths and English are essential.

Future prospects

There will be opportunities for progression and a permanent position subject to performance.

Things to consider

New River Health is based across two sites:

St Marys Courtyard, Church Street, Ware, Herts SG12 9EF                                 

42 Castle Street, Hertford, Herts SG14 1HH

The applicant should be able to work at both sites as required. Both have good public transport links.

About the employer

New River Health is a merger between two long established GP surgeries. One in Hertford, the other in Ware. The total registered population is approximately 20,000 patients.




Church Street, St. Marys Courtyard


SG12 9EF

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Training provider


Applications for this apprenticeship are being processed by Hertford Regional College


The Apprenticeship Team 01992 411572

  • Working towards completing level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills in maths and English if required

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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