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Customer Service & Support Apprentice SLV ESTATES LTD

This vacancy offers a unique opportunity for the successful candidate to be part of a small dynamic team to support a busy estate agent selling property in Cyprus from our Dartmouth office, providing excellent customer support whilst given the opportunity to learn all aspects of the business.

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Closing date: 15 Oct 2021

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday - 9am - 5pm (1 hour unpaid lunch break)

    Total hours per week: 35.00

  • Expected duration

    12 months

  • Possible start date

    18 Oct 2021

  • Date posted

    20 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001714251

  • Positions

    1 available

SLV ESTATES LTD is an Estate Agent with offices in the UK and Cyprus. We sell, rent and market properties in Cyprus. Sunshine Luxury Villas are searching for another member of staff to join the Dartmouth team and learn to become a confident estate agent and working closely in administration and social media. We are looking for an enthusiastic individual interested in property sales who has an understanding of social media and how it can help the business.

The Role & Requirements

  • You will build relationships with clients and customers to gain a good understanding of their property requirements and then arrange viewings for them
  • You will also be responsible for handling queries from clients and customers which are carried out throughout the day
  • You will be expected to help build up our website and suggest new ideas
  • You will need to be experienced with social media and be able to help grow attention to facebook, instagram, linkedin, twitter and many more
  • You will need be confident in media design
  • Nurture existing customers and look for new opportunities
  • Gain confidence in speaking on the telephone and face to face communication
  • Have strong computer skills and be able to complete tasks efficiently
  • Work individually and can fit within our busy team

Requirements and prospects

Desired skills

  • Effective IT skills including a confident telephone manner
  • Accurate worker with a good attention for detail
  • Ability to work unsupervised
  • Good organisational skills

Personal qualities

  • Able to work as part of a team as well as ability to complete tasks independently
  • Good communication skills - comfortable with regular telephone use
  • Enthusiastic and reliable
  • Friendly personality - customer focused

Desired qualifications

  • GCSE grades 9 - 4/A - C (or equivalent) - maths, English and ICT
  • Good ICT/Social Media skills

Future prospects

This role could lead to a full time position for the successful candidate or possible Level 3 qualification for the right candidate.

Things to consider

Part of qualification will require College attendance to support qualification requirements (One full day every four weeks - to be confirmed).  College is based at Marsh Mills, Plymouth, so own transport would be beneficial.


About the employer

SLV Estates Ltd is a well established family run Estate Agency selling property in Cyprus. The vacancy is with our main company office based in Dartmouth. We have been in the Cyprus property market for over 15 years and have offices in the UK and Cyprus. Sunshine Luxury Villas are a fully licensed Estate Agency in Cyprus and is also a member of the Association of International Property Professionals.

Employer

SLV ESTATES LTD

Address

1

Mayors Avenue

Dartmouth

TQ6 9NF

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Training

Training provider

Focus Training And DCET Training

Applications for this apprenticeship are being processed by Focus Training (SW) Ltd

Contact

Trevor Barnes 07836536590 trevor.b@tftg.org

  • Full Customer Service Level 2 Standard
  • On the job training to support job role
  • Off the job training to support qualification requirements (College attendance)
  • Maths/English functional skills support - if necessary

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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