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Customer Service Apprentice Williamson

We are looking for a Customer Service Apprentice to be based in the General Office. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

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Closing date: 04 Oct 2021

Apprenticeship summary

  • Weekly wage

    £172.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 40.00

  • Expected duration

    52 weeks

  • Possible start date

    11 Oct 2021

  • Date posted

    19 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001713886

  • Positions

    1 available

Duties and responsibilities will include:

  • Archiving Files
  • Responsible for the organisation of the Stationary area ensure stationary is in sufficient quantities to meet requirements. The stationary area must be well organised with stationary easily assessable
  • Retrieve and return files – Record in log book movement of files in and out of storage keep meticulous record logging files in and out
  • Input data to open new files on the system
  • Ensure the Wills and Deeds are kept in good Alphabetical/Numerical order always
  • Retrieve and return Wills and Deeds – keep log book up to date when taking out record who has the documents and when returned ensure they are recorded back into storage
  • Photocopying/Scanning
  • Filing
  • Delivering the Banking each day
  • Collecting post Franking mail and stamping DX
  • Deliver the post to the Post Office at the end of each day
  • Provide cover for the reception/switchboard for holidays and sickness
  • Assist all Departments with dictation, copying & filing
  • Attend to all requests as promptly and efficiently as possible

Requirements and prospects

Desired skills

  • Professional telephone manner
  • Computer literate
  • Interpersonal skills

Personal qualities

  • Enthusiastic approach and willingness to learn
  • Friendly welcoming demeanour
  • Ability to work unsupervised using own initiative
  • Team work
  • Organised
  • Methodical

Desired qualifications

  • English Grammar & numeracy GCSE grade C/ 4 or equivalent

Future prospects

  • Excellent future prospects for the right candidate upon completion

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week)

The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates


About the employer

Originated in 1890, Williamsons are a well established firm of solicitors based in Hull, but with other branches in the surrounding areas.

More information about the employer can be found on their website, below.

Employer

Williamson

Address

23

Exchange Street

Driffield

YO25 6LF

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Training

Training provider

MCARTHUR DEAN TRAINING LIMITED

Applications for this apprenticeship are being processed by McArthur Dean Training Ltd

Contact

Sue Weymes 01482 307366 sue@mcarthurdean.co.uk

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor/Assessor support
  • Weekly classes covering mandatory units, health and safety, equality, and diversity etc.

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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