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Apprentice Customer Service Administrator Speedy Freight

Are you a customer focused and confident individual? Are you looking to work for a company that offers high satisfaction along with the opportunity to progress? If so, Key Training may have the ideal role for you!

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Closing date: 24 Sep 2021

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday - Friday, 9.00am - 5.00pm (with a 1-hour lunch)

    Total hours per week: 35.00

  • Expected duration

    15 months

  • Possible start date

    27 Sep 2021

  • Date posted

    18 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001713482

  • Positions

    1 available

They are looking for an enthusiastic individual who can work using their own initiative, able to work in a small team and communicate to customers to an excellent standard over the phone.

This is a fantastic opportunity to learn from an experienced team, work towards a well-respected qualification and earn an excellent wage! The successful individual will have the opportunity to progress and grow within a well-respected company with the position available at the end of the apprenticeship for the right candidate.

The job role is varied but the main duties will include:

  • Using 3 web-based systems
  • Pricing of jobs
  • Allocating jobs to drivers
  • Taking prices from drivers
  • Managing jobs from customers, including pricing of those jobs
  • Manging incoming emails
  • Sending confirmation emails to customers

Support and Training will be provided throughout.


Requirements and prospects

Desired skills

  • Excellent communication skills
  • Able to work on their own but also as part of a team
  • Ability to multi-task
  • A willingness to learn and develop new skills
  • Hard working with a good work ethic and self-motivated

Personal qualities

  • Polite
  • Honest
  • Reliable
  • Attention to detail

Desired qualifications

  • GCSEs at grades A*-C/9-4 (or equivalent) in maths and English are desirable but not essential

Future prospects

  • Possibility of full-time employment upon successful completion of this apprenticeship

About the employer

Speedy Freight is a 24 hour Sameday Courier and Express Freight Service Provider. They specialise in Urgent, Delicate, Fragile, Heavy, Time sensitive, High value, abnormal and difficult to Handle loads for commercial and domestic customers throughout the UK and Europe.

Employer

Speedy Freight

Address

Building 5

Westcott Venture Park

Westcott

Aylesbury

HP18 0XB

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Training

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Callum Harris 07947720512 Callum.Harris@KeyTraining.co.uk

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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