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Customer Service Apprentice BeeeCo Ltd

This is a fantastic opportunity to learn from an experienced team, work towards a well-respected qualification and earn an excellent wage! The successful individual will have the opportunity to progress and grow within a well-established Energy Efficiency industry.

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Closing date: 25 Sep 2021

Apprenticeship summary

  • Weekly wage

    £150.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.30am to 5.30pm Lunch 1pm til 2pm = 35hrs per week

    Total hours per week: 35.00

  • Expected duration

    56 weeks

  • Possible start date

    26 Sep 2021

  • Date posted

    17 May 2021

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC001712628

  • Positions

    1 available

Duties will include (but not be limited to):

  • Speaking to customers on a day to day basis
  • Data input
  • Retrieving information across a range of sources
  • Answering telephone, taking messages
  • Updating information onto our software
  • Carrying out quotes
  • Booking appointments
  • Managing customer enquiries
  • Converting customer enquiries into bookings using a range of influencing, sales and listening skills
  • General admin tasks including archiving, photocopying, filing etc
  • Generating communications with customers such as official letters

Requirements and prospects

Desired skills

  • It would be useful if the candidate has knowledge about social media and marketing
  • Good listening skills
  • Good communication skills
  • Good IT skills/knowledge of general office packages

Personal qualities

  • Ability to work on your own initiative
  • Good timekeeping

Desired qualifications

GCSEs at grade A-C/9-4 (or equivalent).

Future prospects

Full time employment with the company,


About the employer

Bee Eco has been trading since January 2015 where we have been part of numerous projects to help combat fuel poverty in the UK. We have recently branched out into ECO3 to provide a service which we believe to be a fantastic opportunity to help people insulate and heat their homes through government grants. We currently provide services for boilers, internal wall insulation, loft insulation, under floor insulation, room in roof and electric storage heaters. We work closely with local councils and housing associations to ensure vulnerable people are provided with the best measures to ensure their homes are insulated.

Employer

BeeeCo Ltd

Address

Unit 4

Great Barr Business Park, Baltimore Road

Birmingham

B42 1DY

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Training

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd

Contact

Laura Malpass 07496568668 laura.malpass@novatraining.co.uk

  • NVQ Level 2 in Customer Service Practitioner
  • Functional Skills if required
  • 20% Off the job learning

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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